Gerber Collision & Glass - Cartersville
850 Joe Frank Harris Parkway SE,
Cartersville,
GA
30120
USA
Gerber Collision & Glass - Cartersville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent updates via text and phone calls throughout the repair process. The quality of repairs was a standout, with numerous customers noting their vehicles looked brand new upon return. Timeliness was another strong point, as many vehicles were completed ahead of schedule. Staff professionalism and friendliness were repeatedly commended, with customers feeling well-supported and informed at every stage. A few customers noted areas for improvement, including instances of delayed repairs, unresolved issues such as non-functioning cameras or improperly installed parts, and isolated concerns about communication gaps or incomplete work. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
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Service Quality
"... issue with the rental drop off they cared and helped. I recommend them to everyone who wants quality and good service and Ill definitely use them in the ..."
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"Amazing work they done an amazing job. My car came back looking better than when I first purchased it. I will totally recommend my family and friends"
"Excellent customer service, the repairs were completed in a decent time frame. Everything was explained and they all took time ..."
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"... very helpful. I appreciated the weekly updates and getting my car back earlier than the estimate."
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"Finished 2 weeks ahead of schedule."
"3 weeks early and perfect"
"Was projected to be ready on the 13th, wasnt ready until 23rd"
"... did everything else. Many updates along the way and they even finished early. Great staff!"
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"... never had to call you to see what you were doing. I got daily txt or phone calls with daily status. I dont think I could have ask for any better service ..."
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"Communication was excellent. Any questions were answered promptly. 100% satisfied!"
"They were great at communication dealing with repairs and completion date. Car came back looking perfect and brand new. ..."
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"... from start to finish. The staff is very responsive, they go above & beyond to keep their customers updated. I will definitely be returning to Gerber Collision ..."
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"There could have been more communication about the progress, there was an automated response but it was always wrong and lacking in information ..."
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Paul
(Nissan owner)
reviewed 8/10/26
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.0/5.0
Anthony
(Toyota owner)
reviewed 8/10/26
Likely to Recommend - 4.5/5.0 -
Need to get on the ALLSTATE authorized repair shop list.
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 4.5/5.0
Michele
(Kia owner)
reviewed 8/8/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Sean
(GMC owner)
reviewed 8/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Minnie
(Kia owner)
reviewed 8/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Ellen
(Lexus owner)
reviewed 8/5/26
My Experience - 5.0/5.0 -
I am a repeat customer at no fault of my own. 😉 They are so easy to work with and on top of their communications!
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Diana
(Honda owner)
reviewed 7/30/26
My Experience - 5.0/5.0 -
Faith & Fernando were great! Professional, quick, & friendly.
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Jared
(Buick owner)
reviewed 7/29/26
My Experience - 5.0/5.0 -
Great Work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Ashley
(Ford owner)
reviewed 7/28/26
My Experience - 5.0/5.0 -
Gerber was great! My repairs were done before the expected date and delivered to my house. Fernando was amazing. He explained everything throughly and was very professional. He kept me up to date and was very nice and understanding of my questions. 10 out of 10!
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Rebecca
(Volkswagen owner)
reviewed 7/28/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Henry
(Honda owner)
reviewed 7/27/26
My Experience - 5.0/5.0 -
The service was so professional that I thought to myself, “I hope that I don’t need their services anytime soon but if I ever do I’m glad to know who I would go to.”
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
David
(Kia owner)
reviewed 7/27/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Mark
(Toyota owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Christian
(Toyota owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Joshua
(Subaru owner)
reviewed 7/27/26
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Everyone at Gerber was nice enough but there was scratches and hand print on the inside of the car after work had been done and I still haven’t gotten a call about clips for the front trim that keeps falling down . Paint work was great my lower rating is due to grease and the fact the scratches on inside of door
Customer Service - 3.5/5.0
Returned Clean
Theresa
(Kia owner)
reviewed 7/24/26
My Experience - 5.0/5.0 -
We were very satisfied and very happy with your service
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Anonymous
(Chevrolet owner)
reviewed 7/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Shelby
(Toyota owner)
reviewed 7/23/26