Gerber Collision & Glass - Cartersville

4.8 (3,401reviews)

96%

(678) 792-5600

850 Joe Frank Harris Parkway SE, Cartersville, GA 30120

96%

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850 Joe Frank Harris Parkway SE
Cartersville, GA 30120

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About Gerber Collision & Glass - Cartersville

See Photos

850 Joe Frank Harris Parkway SE
Cartersville, GA 30120

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Gerber Collision & Glass - Cartersville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (3,401)

Sort By:
Newest
Rating

2,936 Customers Rated

5 Stars

76.6% Complete

(2606)
4 Stars

5.7% Complete

(194)
3 Stars

1.5% Complete

(51)
2 Stars

1% Complete

(35)
1 Star

0.3% Complete

(9)
< 1 Star

1.2% Complete

(41)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding communication, with many highlighting frequent updates via text and phone calls throughout the repair process. The quality of repairs was a standout, with numerous customers noting their vehicles looked brand new upon return. Timeliness was another strong point, as many vehicles were completed ahead of schedule. Staff professionalism and friendliness were repeatedly commended, with customers feeling well-supported and informed at every stage. A few customers noted areas for improvement, including instances of delayed repairs, unresolved issues such as non-functioning cameras or improperly installed parts, and isolated concerns about communication gaps or incomplete work. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.

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Service Quality
Timeliness
Communication

"... issue with the rental drop off they cared and helped. I recommend them to everyone who wants quality and good service and Ill definitely use them in the ..." Read more

"Amazing work they done an amazing job. My car came back looking better than when I first purchased it. I will totally recommend my family and friends"

"Excellent customer service, the repairs were completed in a decent time frame. Everything was explained and they all took time ..." Read more

"... very helpful. I appreciated the weekly updates and getting my car back earlier than the estimate." Read more

"Finished 2 weeks ahead of schedule."

"3 weeks early and perfect"

"Was projected to be ready on the 13th, wasnt ready until 23rd"

"... did everything else. Many updates along the way and they even finished early. Great staff!" Read more

"... never had to call you to see what you were doing. I got daily txt or phone calls with daily status. I dont think I could have ask for any better service ..." Read more

"Communication was excellent. Any questions were answered promptly. 100% satisfied!"

"They were great at communication dealing with repairs and completion date. Car came back looking perfect and brand new. ..." Read more

"... from start to finish. The staff is very responsive, they go above & beyond to keep their customers updated. I will definitely be returning to Gerber Collision ..." Read more

"There could have been more communication about the progress, there was an automated response but it was always wrong and lacking in information ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... issue with the rental drop off they cared and helped. I recommend them to everyone who wants quality and good service and Ill definitely use them in the ..." Read more

"Amazing work they done an amazing job. My car came back looking better than when I first purchased it. I will totally recommend my family and friends"

"Excellent customer service, the repairs were completed in a decent time frame. Everything was explained and they all took time ..." Read more

"... very helpful. I appreciated the weekly updates and getting my car back earlier than the estimate." Read more

"Finished 2 weeks ahead of schedule."

"3 weeks early and perfect"

"Was projected to be ready on the 13th, wasnt ready until 23rd"

"... did everything else. Many updates along the way and they even finished early. Great staff!" Read more

"... never had to call you to see what you were doing. I got daily txt or phone calls with daily status. I dont think I could have ask for any better service ..." Read more

"Communication was excellent. Any questions were answered promptly. 100% satisfied!"

"They were great at communication dealing with repairs and completion date. Car came back looking perfect and brand new. ..." Read more

"... from start to finish. The staff is very responsive, they go above & beyond to keep their customers updated. I will definitely be returning to Gerber Collision ..." Read more

"There could have been more communication about the progress, there was an automated response but it was always wrong and lacking in information ..." Read more

David (Ford owner) reviewed 8/27/26

Great job from start to finish

Great repair, friendly staff and good communication

John (RAM owner) reviewed 8/26/26

Jose (Kia owner) reviewed 8/24/26

Excellent professional service

John (Subaru owner) reviewed 8/24/26

Pleasant and knowledgeable staff. My entire experience with the staff was easy, courteous and professional. Patrick was most affable and his two associates were just as thoughtful. Im bad with names. Hopefully I will never need your services again but if I fo. I'll be back

Paul (Nissan owner) reviewed 8/10/26

Anthony (Toyota owner) reviewed 8/10/26

Need to get on the ALLSTATE authorized repair shop list.

Great job

Michele (Kia owner) reviewed 8/8/26

Sean (GMC owner) reviewed 8/7/26

Jesse (Toyota owner) reviewed 8/6/26

Minnie (Kia owner) reviewed 8/6/26

Ellen (Lexus owner) reviewed 8/5/26

I am a repeat customer at no fault of my own. 😉 They are so easy to work with and on top of their communications!

Diana (Honda owner) reviewed 7/30/26

Faith & Fernando were great! Professional, quick, & friendly.

Jared (Buick owner) reviewed 7/29/26

Great Work!

Ashley (Ford owner) reviewed 7/28/26

Gerber was great! My repairs were done before the expected date and delivered to my house. Fernando was amazing. He explained everything throughly and was very professional. He kept me up to date and was very nice and understanding of my questions. 10 out of 10!

Rebecca (Volkswagen owner) reviewed 7/28/26

Henry (Honda owner) reviewed 7/27/26

The service was so professional that I thought to myself, “I hope that I don’t need their services anytime soon but if I ever do I’m glad to know who I would go to.”

David (Kia owner) reviewed 7/27/26

Mark (Toyota owner) reviewed 7/27/26

Christian (Toyota owner) reviewed 7/27/26

Joshua (Subaru owner) reviewed 7/27/26

Everyone at Gerber was nice enough but there was scratches and hand print on the inside of the car after work had been done and I still haven’t gotten a call about clips for the front trim that keeps falling down . Paint work was great my lower rating is due to grease and the fact the scratches on inside of door

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view more shops in: Cartersville | 30120

You should always ask your auto body shop if they offer a warranty on their repairs.

Gerber Collision & Glass - Cartersville

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Gerber Collision & Glass - Cartersville

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (3,401)

2,936 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?