Gerber Collision & Glass - Cartersville
Gerber Collision & Glass - Cartersville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am very satisfied with my experience. I was well informed on the progress of work being done. A+++
My Experience - 5.0/5.0 -
The entire experience was top notch from start to finish. The staff is very responsive, they go above & beyond to keep their customers updated. I will definitely be returning to Gerber Collision for any future repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Fernando was really awesome to work with
My Experience - 5.0/5.0 -
The Dallas and Cartersville teams had excellent customer service!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great!
Customer Service - 5.0/5.0 -
The best customer service! They waited with me after 5 pm because my finished car was on its way back from the Cartersville location. As my car was getting transferred, I received many updates about how long it was going to take. Super satisfied customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We were impressed with the excellent customer service! Car was spotless &perfect when finished!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Extremely helpful and professional people. Always helped me through every step of the process and were very communicative. My car looks brand new.
My Experience - 5.0/5.0 -
I'm thrilled with my 2023 KIA FORTE GT. The repairs were done meticulously and quickly. Fernando stayed in close contact with me throughout the whole process, and let me know what was happening during the entire endeavor. This is the 2nd time I've used Gerber Collision and Glass in four years, and, In my opinion, these guys are the best of the best! I would NEVER trust any other team with my vehicle! GO GERBER, GO! 💙🚗
Likely to Recommend - 5.0/5.0 -
I consistently recommend Gerber Collision and Glass In Cartersville, GA to anyone I talk to.
Repair Quality - 5.0/5.0 -
I'm extremely happy with the results of the repairs by Gerber Collision and Glass on my 2023 KIA Forte GT. The work is impeccable, and the staff couldn't be more professional when it came to communicating with me regarding the work and timetable, and any questions I might have had concerning the project. Fernando and Faith were my contacts at the Cartersville, GA store, and they consistently gave 100+% whenever I spoke with them. This was my 2nd time dealing with Gerber Collision and Glass in Cartersville, and I recommend them to EVERYONE I SEE that might need a body shop in the future. Keep up the great job, guys! Judy Spradley, customer for life
Customer Service - 5.0/5.0 -
Fabulous customer service!
Returned Clean
My Experience - 5.0/5.0 -
Fernando was great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Good except I had to pay for all of my repairs because they communication issue between Gerber and CCI
Returned Clean
My Experience - 0.0/5.0 -
Just noticed that my antenna is broken. That happened at Gerber. So no I’m not satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The front office lady at the Dallas, GA location on Charles Hardy Parkway was rude, and berated my 23 year old daughter when she dropped off her car. She harassed and interrogated her for her decision to use our own insurance company vs the insurance company of the other party! This went on for SEVERAL minutes until seconds before I arrived to pick up my daughter. This behavior by this “lady” was unacceptable, unprofessional, and damages the reputation of the company across the board! Would never recommend Gerber and will never return if I can help it. Hopefully repairs were done correctly and I won’t have to return!
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
The harassing phone calls and daily texts are intrusive!! Follow up has been extremely unpleasant and unprofessional. I am sick of the texts and phone calls from Kyro and they need to stop! I will not recommend this place or return for repairs.
Customer Service - 0.5/5.0 -
Same response as the one I gave on the 1st question! Completely dissatisfied with the harassment!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great experience. They kept me informed throughout the whole time and they are extremely nice
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
happy with the work