Gerber Collision & Glass - Cleveland (Tn)

My Experience - 5.0/5.0 -

Zak was a pleasure to work with. I was there for warranty work which is probably the worst situation, yet he still made light of it all and was very understanding and caring. I will definitely return here if I ever have to.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service and communication.

Customer Service - 5.0/5.0 -

Communication was amazing. Everyone was so friendly and helpful.

Likely to Recommend - 5.0/5.0 -

10/10 experience with Gerber Collision & Glass! Everyone was so kind and helpful. Julie at the front desk was super sweet, Cliff explained everything perfectly, and Zack was awesome and helped us navigate some insurance issues. They made the whole process so much easier and stress-free. Highly recommend!

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber Collision was very efficient , they delivered my car before they expected date. I gave them a 10 because of their courtesy and their great work.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I appreciated the kindness, respect and courtesy of all the employees from day one! I appreciated updates throughout the process! And I’m very pleased with the repairs. Thank you, Zakery Watts for your professionalism and prompt service!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Yea definitely

Repair Quality - 5.0/5.0 -

Great job. Fast snd friendly service.

Customer Service - 5.0/5.0 -

Very friendly

Likely to Recommend - 5.0/5.0 -

They do great work with respect for you and maintaining your vehicle

Repair Quality - 5.0/5.0 -

Everything is as should be. The car looks really nice and so far no more problems with the air after the deer hit the lines under the wheel basing

Customer Service - 5.0/5.0 -

The lady was very friendly and polite. Talked with respect.

My Experience - 5.0/5.0 -

Gerber was very easy to work with from dropping off to picking up my car. My car looks as if it was never in an accident.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I really enjoyed working with the staff and they did a great job. I appreciated the attention and concern I experienced on a personal level which goes over and beyond.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very impressed with your speedy repairs and professional handling of my claim. Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You did a wonderful speedy repair to my car and appreciate your professionalism!!! Thank

Customer Service - 5.0/5.0 -

Very attentive to my requests

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

All went smoothly. Thank you, Farm Bureau!!

Customer Service - 5.0/5.0 -

Zack took care of us. We would use this place again, but hopefully we won’t have to!

Likely to Recommend - 5.0/5.0 -

Zac and his crew did amazing work and outstanding customer service

Repair Quality - 5.0/5.0 -

Repair

Customer Service - 5.0/5.0 -

Excellent work they done

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

We had to take the car back because there was damage to my front seat and rear seat. And the front still doesn’t look the same. We have been going here for 28+ years. When it was young’s. I’m still on the fence as to same standards as the past. Young’s was top notch. But they still have the lifetime warranty on paint job. And they did fix what they forgot the first time I’m just waiting to see if my seat gets better. Still has indentions where they sat a part in my seat.

Customer Service - 5.0/5.0 -

Very nice people. I probably got in Julie’s nerves 😬 she and all were so nice and accommodating

Returned Clean

My Experience - 5.0/5.0 -

Good work. Good communication. Finished when promised.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good communication and work

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

My car was fixed ahead of schedule. Thank you to the team for that. My car looks great.

My Experience - 5.0/5.0 -

Very informative n great turn around time i will definitely tell anyone about you with great reviews

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

This is Robert, I would like to thank you for repairing the front end of my 2016 Dodge Challenger, the workmanship was great everything was done earlier than expected n my wife n I would recommend Gerber collision to anyone n everyone. Our car looks great n the paint work on it is KILLER THANK YOU for everything

Customer Service - 5.0/5.0 -

This is Robert, I would like to thank Gerber Collison for all the great work that was done on my 2016 Dodge Challenger n the painted parts n body work was excellent. It was also completed earlier than expected. We would recommend Gerber to anyone n everyone. If you need any body work or paint I would definitely go to Gerber hands down

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

They did not complete everything they said. And they damaged my car seats. But they are getting me a rental and going to finish and check the seats.

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

All went well & am satisfied. The up to date text sent during the process was fantastic.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0