Gerber Collision & Glass - Cleveland (Tn)

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

All went smoothly. Thank you, Farm Bureau!!

Customer Service - 5.0/5.0 -

Zack took care of us. We would use this place again, but hopefully we won’t have to!

Likely to Recommend - 5.0/5.0 -

Zac and his crew did amazing work and outstanding customer service

Repair Quality - 5.0/5.0 -

Repair

Customer Service - 5.0/5.0 -

Excellent work they done

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

We had to take the car back because there was damage to my front seat and rear seat. And the front still doesn’t look the same. We have been going here for 28+ years. When it was young’s. I’m still on the fence as to same standards as the past. Young’s was top notch. But they still have the lifetime warranty on paint job. And they did fix what they forgot the first time I’m just waiting to see if my seat gets better. Still has indentions where they sat a part in my seat.

Customer Service - 5.0/5.0 -

Very nice people. I probably got in Julie’s nerves 😬 she and all were so nice and accommodating

Returned Clean

My Experience - 5.0/5.0 -

Good work. Good communication. Finished when promised.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good communication and work

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

My car was fixed ahead of schedule. Thank you to the team for that. My car looks great.

My Experience - 5.0/5.0 -

Very informative n great turn around time i will definitely tell anyone about you with great reviews

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

This is Robert, I would like to thank you for repairing the front end of my 2016 Dodge Challenger, the workmanship was great everything was done earlier than expected n my wife n I would recommend Gerber collision to anyone n everyone. Our car looks great n the paint work on it is KILLER THANK YOU for everything

Customer Service - 5.0/5.0 -

This is Robert, I would like to thank Gerber Collison for all the great work that was done on my 2016 Dodge Challenger n the painted parts n body work was excellent. It was also completed earlier than expected. We would recommend Gerber to anyone n everyone. If you need any body work or paint I would definitely go to Gerber hands down

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

They did not complete everything they said. And they damaged my car seats. But they are getting me a rental and going to finish and check the seats.

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

All went well & am satisfied. The up to date text sent during the process was fantastic.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you for getting my car finished really quick. I appreciate it. Awesome job.

Customer Service - 5.0/5.0 -

Well, my experience was very well and good

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They did us a real nice job.

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

The repair itself looks great. However, there is white powder all over my car. Inside and out. I shouldn't have to clean that up considering that the bill was over $700 that your company received between myself and insurance. Lazy.

Customer Service - 3.5/5.0 -

Honestly, every interaction felt laced with annoyance.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Kindest staff, great communication, great service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

From the front door receptionist, to picking up the car everything was excellent. Julie went above and beyond with her hospitality.

Likely to Recommend - 5.0/5.0 -

Definitely recommend to family and friends

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Excellent. Julie went above and beyond

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

It looks wonderful and the interior of my car was way cleaner than I dropped it off... thank you. Didn't catch his name but the young guy that helped me get the paint rub mark off of the fender... and then helped with a spot on my wife's van. You've got a customer for life. Those little acts mean so much.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0