Gerber Collision & Glass - Cocoa
In operation 85 years, 11 years at this location.
Gerber Collision & Glass - Cocoa offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0 -
Debbie was so helpful and went way above! I couldn't have asked for better
Customer Service - 5.0/5.0 -
I was having trouble with enterprise car rental and Debbie took over and was so helpful in a very frustrating situation
Returned Clean
Likely to Recommend - 0.5/5.0 -
My experience with Gerber was extremely stressful due to the lack of communication, lack of concern, lack of responsibilty, lack of follow through, lack of respect, lack of cooperation, information withheld & later revealed. After a traumatic accident & the great efforts taken to make sure Gerber had all they needed from the customer (driving 40 minutes to deliver keys & several trip up to the facility for customer to follow up with Gerber), for them to neglect to begin work on the vehicle after customer expressed need to have the vehicle returned within a week, Gerber to refuse to provide a rental car until customer is emotionally distraught from the experience with their staff & finally threatened lawsuit before they provided the rental car, & then to continue the lack of communication & follow through throughout the various interactions thereafter for the past month & half. Gerber manager & attendant both blamed the customer for issues that arose after their repairs were made & failure to provide a receipt of service on second visit. They proceeded to complain to the customer that the service provided was a courtesy at no charge, so they didn't have to provide one, but then informed customer that they transported the car to another location without her knowledge to complete repairs & that the vehicle was in a dangerous state via the brakes after the customer left the property.
Repair Quality - 0.5/5.0 -
The quality of care, communication, follow up & customer service was not satisfactory to the needs that I expressed from the onset; as well as the multiple times that I sought information & follow up, with no effort on the part by the manager or staff attendant that I was working with throughout my experience at Gerber.
Customer Service - 0.5/5.0 -
The lack of attention to my case, lack of communication of the timeliness of their process & what I was to expect while they worked on my car, the lack of follow up on my inquiries, the lack of foresight & causing a delay in the repairs being completed in a timely manner, the lack of attention to detail via work completed on the vehicle or when communicating information regarding the case, the lack to provide a receipt of service at time of pick up, lack of communication that the car would be transported to a different location for service, the lack of clarity or consistancy with the results of the inspection of the vehicle, the lack of responsibility to allow a customer leave the lot in a car that was deemed unsafe by the technician-but not told to the client until after the fact, the lack of taking responsibility for their negligence & withholding the truth about what they did to repair the vehicle, lack of responsibiltiy by blaming customer for the issues that had arisen after repairs done to the vehicle by their technicians-that were not there before the fact.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Debbie was very helpful, always smiling very satisfied
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car was repaired like new. Debbie and April were very helpful. They helped me understand all the work done on my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You did an amazing job. Thanks
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
every business should be this good. came highly recomended and delivered %100
Repair Quality - 5.0/5.0 -
perfect repair,color match also perfect, thanks rodney
Customer Service - 5.0/5.0 -
the staff,debbie, april, and boss(forgot his name) were the best i ever dealt with. the repair is perfect thank you rodney dodge.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Obvious orange peel more prominent in some places
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They were great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were great. On a scale of 1-10. They are 15