Gerber Collision & Glass - Columbia/Fontaine Cent
In operation 81 years, 5 years at this location.
Gerber Collision & Glass - Columbia/ Fontaine Ave offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Yes, I would highly recommend Gerber Collison
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Truck door mess up and still ain’t heard back from anyone
Customer Service - 0.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
My trucks license tag was removed and was not present when I inspected the truck, BUT, my truck was being repaired for a passenger back door. WHY? Then, I found the door was not painted completely and there were heavy scratches on the floor jam and the molding around the floor jam had been pinched/torn. There was HEAVY DUST ALL ON THE INTERIOR OF THE TRUCK, ENOUGH TO SEE WHOEVERS FINGERPRINTS. There was heavy dust on the bed cover.. The truck was not cleaned up at all.I never received any type of apology at all. The only thing I was told was they would try and get it back to me as soon as possible. VERY DISAPPOINTED. I had already turned in my rental car and now I had to go back and re-rent another vehicle. VERY POOR CUSTOMER SERVICE AND VERY POOR WORKMANSHIP presenting me with this work
My Experience - 5.0/5.0 -
Everyone was so knowledgeable and nice. There was no wait time for our rental pick up as they were there as soon as we sat down. Everything was done on time, definitely a good experience and also they keep you informed daily on the progress of your vehicle which was very convenient for me.
My Experience - 5.0/5.0 -
Jamilla was very nice and kept in contact with me about my vehicle the whole time. I appreciated her assistance. My vehicle was suppose to be ready on the 19th but was not ready until the 20th. Still not bad.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jamila kept in contact with me throughout the whole process!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was very satisfied with the repair on my car. It looks great! The customer service was astounding and they got my vehicle back to me in no time. Thank you!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 1.5/5.0 -
When I arrived home and looked at the work, I immediately noticed that they had not fully completed the job. It was quite frustrating as I would assume that someone would have done a once over on the car to make sure the work was done properly. Now we have to take it back to the fixed again after already being without a car for a week,
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Kept me informed via text and vehicle ready when promised. Repairs were excellent and smooth process. Thank you
My Experience - 0.0/5.0 -
I was told that if I brought my car in on Monday, it would be ready Tuesday or possibly Wednesday, but I didn’t get the car back until the following Monday. No one did anything to it on the Monday when I brought it in, so the necessary parts weren’t ordered until Tuesday. Then I was told Friday was the day to get the car back, but evidently another order had to be placed and the car wasn’t finished until the following Monday. I have been dealing with the John Harris business for three to four decades, and this is the first time that the work didn’t start when promised and the car wasn’t returned on time. The workmanship was very good, but the lack of the usual text updates throughout the days my car was in the shop, the failure of anyone to answer the phone when I keyed in the appropriate 3 in order to get an update, and the unnecessarily slow turn-around time make me very hesitant to come to Gerber again.
My Experience - 0.0/5.0 -
The communication wasn’t always available when needed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Body shop did a excellent job on my 2018 Jetta.had good customer service.i am very pleased. If I ever have to use a repair place I would use them again.
Customer Service - 5.0/5.0 -
Thanks alot for my repair with John Harris body shop they did a excellent job.would use them again.