Gerber Collision & Glass - Columbia/Leesburg Rd.
In operation 85 years.
Gerber Collision & Glass - Columbia/Leesburg Rd. offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Friendly and professional,
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Gerber Collision kept my vehicle for 3 weeks and sent me notices five times extending their prediction of when the car would be ready. They staff are disorganized and unprofessional.
Likely to Recommend - 0.5/5.0 -
Terrible customer service. On my first visit, the receptionist in front never recognized my name or phone number without extended searching among different databases. She blamed it on software systems. It happened ten days later when I came in to drop off the car. I got multiple texts and emails reminding me of the appointments, yet she didnt know who I was. Then I waited ten minutes for someone to look at the car, only to mis-identify and mis-estimate the repairs. Gerber changed the anticipated completion of the repair FIVE TIMES. I had a car fixed by a body shop in Columbia four years ago, and it was a vastly superior process. This was miserable.
Repair Quality - 1.5/5.0 -
Terrible customer service. On my first visit, the receptionist in front never recognized my name or phone number without extended searching among different databases. She blamed it on software systems. It happened ten days later when I came in to drop off the car. I got multiple texts and emails reminding me of the appointments, yet she didnt know who I was. Then I waited ten minutes for someone to look at the car, only to mis-identify and mis-estimate the repairs. Gerber changed the anticipated completion of the repair FIVE TIMES. I had a car fixed by a body shop in Columbia four years ago, and it was a vastly superior process. This was miserable.
Customer Service - 1.5/5.0
My Experience - 5.0/5.0 -
We were very pleased with the work on the 1997 GMC truck. Great job to everyone who had a part in getting this taken care of. We will be referring future customers to you for an outstanding job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased with the work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was very satisfied with the level of the communication, the friendly customer service, and the quality of the repair. My car was even cleaned and vacuumed after the repair. What a pleasant surprise!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks brand new good job
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Gerber did a good job with my repairs and was very timely.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
If I could give a 15 I would, I am more than satisfied with the customer service that was given
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
If I could put a 100 on here, I would customer service was absolutely wonderful.They're very friendly, knowledgeable and don't just give you your key and walk away.They explained everything.I will highly recommend gerber collision
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair looks great! Thanks