Gerber Collision & Glass - Columbia/Newland Rd.

My Experience - 5.0/5.0 -

2nd repair with Gerber. Excellent job and staff outstanding.

My Experience - 5.0/5.0 -

Did a great job. Really pleased Neel

Likely to Recommend - 5.0/5.0 -

Would recommend.

Repair Quality - 5.0/5.0 -

Great job. Very happy. Neel

Customer Service - 5.0/5.0 -

Very happy. Thanks. Neel

Returned Clean

My Experience - 5.0/5.0 -

Unfortunately, my second time having my Pathfinder repaired by Gerber. They were great both times.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Friendly and knowledgeable. Highly recommend them!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They always do an A1 job. Always will recommend.

Customer Service - 5.0/5.0 -

They are always very friendly and welcoming.

Returned Clean

My Experience - 5.0/5.0 -

Everyone was very friendly and informative And wanted to ascertain that everything was done thoroughly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Very professional, knowledgeable, and friendly staff

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great group of folks working at Newland Road location. Extremely pleased with service and how I was treated.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent communication. Excellent customer service. Work completed before schedule and its superior quality. Highly recommend.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Definitely recommend

Repair Quality - 5.0/5.0 -

Excellent Service

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0 -

With the same asessor 0. Shop quality of work 9.

Repair Quality - 2.5/5.0 -

While the repair shop did a decent job. And the lady at the front desk is perfectly professional. The person who took the pictures created disripute when she went and utter unscrupulous coment suggesting that apart of my damage seem not to be associated with the accident. This created a whole grew area with my insurance. The insurance calling requesting me to prove that the damage was in fact apart of the accident. It was really inconvenient and left me in a state of distrust when I was made aware that the same person who took the pictures put that to the insurance. Form that point the experties of the receptionist at Gerber was one of the only thing kept me fron just going to get my vehicle. I had a 2025 vehicle with less that 30k miles. The evaluator was wrong for that. I was deeply hurt by the experience 1. The speck of damage when explore by the specialist from the insurance they laugh and ask if I know the person. I said no they said she probably just dont like you. I said I don't know why. After day of sending pictures. Tones of calls to the insurance the specialist aroved it to be fixed. 2. The specialist frok statfarm came back to say there is no evidence suggesting that the speck of damage was Not apart of the accident. No she is left looking stupid and seeming bad for business. Turning away customer becaue I would never go back to gerber while she is the one doing the estimates. The work was decently done and they cleaned up my car inside out. If it was not for the action of one person the experience would be favorable.

Customer Service - 4.5/5.0 -

Front desk 10 the evaluator 0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Based on my experience, I would never recommend anyone to this collision center.

Repair Quality - 0.5/5.0 -

I am very disappointed with my experience at this collision center. To be fair, I understand that they were unable to repair my sunroof because they did not have the knowledge or expertise to complete that particular repair. I am not upset about that, and I was completely understanding of the situation. What I am extremely unhappy about is the condition in which my vehicle was returned to me. When I dropped my vehicle off, I expected it to be returned to me in the same condition it was given to them, aside from the work that was being performed. Unfortunately, that was not the case. Parts that had been removed were not properly put back together. For example, my windshield had been removed, and when I picked up my vehicle, there were pieces around the windshield that were left hanging and not properly secured. In addition, the interior lining around my windshield was left very dirty, clearly from hands and work being done inside my vehicle. My car was not cleaned or put back together the way I brought it to them. I was also disappointed with how my concerns were handled after I called the collision center to express my dissatisfaction. No one followed up with me that same day to acknowledge my concerns or address the condition in which my vehicle had been returned. Tatum was the agent assisting me throughout this process, and unfortunately, I felt that she was dismissive and did not seem concerned about the condition of my vehicle when it was returned to me. What makes this even more frustrating is that I was extremely understanding throughout the entire process. My vehicle was originally supposed to be ready on Friday, but I received a call late that Friday afternoon asking if I could wait until Monday so they could make sure everything was put back together correctly. I did not argue, become upset, or give anyone a hard time. I was understanding and gave them the additional time they requested because I trusted that my vehicle would be returned properly. Unfortunately, I did not receive the same courtesy or level of consideration in return. I understand that not every repair can be completed, and I can accept that. What I cannot accept is having my vehicle returned with parts improperly put back together, the interior left dirty, and then feeling as though my concerns were dismissed when I brought them to the company’s attention. I expected better communication, care, and professionalism throughout this process. I have been more than reasonable and understanding, but I also expect my vehicle to be treated with the same care and respect that I showed their team.

Customer Service - 0.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Repairs were completed faster than we expected and Lana was outstanding explaining the procedures.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I can’t think of anything that you could’ve done better. Everyone that we interacted with was 10 out of 10!

Likely to Recommend - 5.0/5.0 -

I’ve already posted before and after pictures wit a strong recommendation for Gerber Collision and Glass on Facebook.

Repair Quality - 5.0/5.0 -

Great experience from beginning to completion.

Customer Service - 5.0/5.0 -

We were very satisfied with the customer service. Lara and Tommy were both over and above what we expected.

Returned Clean

My Experience - 5.0/5.0 -

My SUV looks new again

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Vehicle looks new again

Customer Service - 5.0/5.0 -

Very friendly and courteous

Returned Clean