Gerber Collision & Glass - Dublin

4.8 (5,668reviews)
96%
5820 Shier Rings Rd,  Dublin,  OH  43016
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In operation 85 years, 14 years at this location.

Gerber Collision & Glass - Dublin offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Nissan
Ram
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Email

Reviews (5,668)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, exceeding expectations, and leaving vehicles looking brand new. The front desk staff received exceptional recognition for their warmth, professionalism, and efficiency. Communication was a standout strength, with customers appreciating frequent text updates, phone calls, and transparency throughout the repair process. Many vehicles were completed ahead of schedule, which customers found impressive. A few customers noted isolated concerns, including delays due to parts availability or illness, minor cleanliness issues upon vehicle return, and occasional gaps in proactive communication - all highlighted directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... job repairing the damage to the rear of my car! The quality of the work exceeded my expectations. My car looks like it was never in an accident. The ..." Read more
"... with utmost professionalism and care. My item was returned in perfect working order, exceeding all my expectations. I truly appreciate the dedication and skill demonstrated ..." Read more
"The repair and customer service was excellent. Only thing to mention is there was 3 black spots ..." Read more
"... from the first call I made until I got my car back! Top notch customer service! The repair was high quality and done quickly. I highly recommend Gerber Collision ..." Read more
"... everyone. You kept me up to date every other day and even finished my vehicle 6 days early. Great job! Keep it up!!" Read more
"... little disappointing, but they over delivered and got it back to me about two weeks earlier than I had promised. My car looks fantastic and I would recommend this ..." Read more
"Gerber was great. Finished ahead of schedule. All body panels line up…paint looks great"
"... that when someone was out sick for several days- my car did not get worked on. This backed up to the weekend so it extended my car rental by 5 or more days. I ..." Read more
"... felt that I was just a number but a valued customer. The repairs were completed 2 days early. I hesitated with an insurance recommendation but ..." Read more
"... level of service. Besides the beautiful end product, the communication from Gerber was almost daily. I never felt that I was just a number but a valued ..." Read more
"Everyone was friendly, helpful and kind. I appreciated all the text updates regarding the progress on my vehicle. I also appreciated the relationship ..." Read more
"Great communication! We appreciate the professionalism and transparency during our repairs. This is our ..." Read more
"Never received even weekly updates on status of the repairs"
"Really loved the constant Tuesday & Thursday updates and online app to stay updated on everything."

Likely to Recommend

Repair Quality

Customer Service

Jon was a great estimator and kept me up to date on everything.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Phenomenal service! Dr.S

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The process took longer than expected, but Georgia did a wonderful job communicating the status with me.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Communication was key in this case due to it being the first time car accident, and not knowing what to do their knowledge and walking step-by-step throughout the entire entire process and sending messages daily was a welcome surprise. Their team went above and beyond what was expected will continue to use them if the need ever comes about again.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Gerber had to correct Caliber Collision hot mess of a bad repair. The coordination between USAA & Caliber went great because Gerber made it happen. Very Happy

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was extremely satisfied with the staff people of Gerber. Always friendly and caring.

Likely to Recommend

For sure

Repair Quality

The Dublin Ohio team are the best. Very friendly and kind.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

My car is VERY important to me. It’s been to Gerber twice this year. I hope I don’t see them again for a long while, but should something happen, Gerber is the first call I’ll make.

Repair Quality

It’s amazing what this Gerber shop can do! The staff are very nice and keep me informed about my car’s progress through the repair. The final results speak for themselves. Thank you!

Customer Service

Extremely good customer service. Kiki (forgive me if I misspelled) and Jon were delightful throughout the process.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kiki was amazing and all the work the people did to get my car back up and running did an excellent job

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Easy all the way around. Daily communication. Finished early. Friendly competent staff. Hope I don’t need collision repair again, but if I do I’ll choose Gerber!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very professional and good communication through the repair process.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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