Gerber Collision & Glass - Columbus/Dublin Rd.

4.8 (5,602reviews)
97%
1046 Dublin Rd,  Columbus,  OH  43215
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Gerber Collision & Glass - Columbus/Dublin offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (5,602)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many highlighting that repairs were completed to a high standard, often leaving vehicles looking brand new. The quality of workmanship received widespread acclaim, with numerous customers noting precise repairs, excellent paint matching, and the added bonus of thorough interior and exterior detailing. Communication was a standout strength, with customers appreciating frequent text message updates and staff who kept them informed throughout the repair process. Timeliness was also well-regarded, as many vehicles were completed ahead of schedule. A few customers noted areas for improvement, including occasional delays beyond initial estimates, rare paint or alignment issues, and instances where communication could have been more proactive regarding completion date changes. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... my repair was a priority. I had no worries about the quality of the work as every person that I interacted with was very knowledgeable and happy to help and ..." Read more
"The care was perfectly repaired and it looks as good as new."
"Excellent service, great customer service and excellent workmanship. Very happy Thanks"
"... Collision and staff took care of my sons car with such care and precision. Every individual having a part in the repair was dedicated, courteous and respectful. They explained ..." Read more
"... car to my own mechanic after the fact and they said everything looked very good. we don't see them done this well very often, normally shops cut corners, but everything ..." Read more
"The communication, the kindness of the front office staff, and the quality of the work was all top notch. This place takes pride ..." Read more
"... were thorough and very helpful. I really liked the text messages that kept me informed about the status of my vehicle. I highly recommend using Gerber for all of your ..." Read more
"... a week updates. They had my car for 2-3 weeks and did not call once. They didnt even call to tell me the car was ready for pickup which caused issues with getting my rental ..." Read more
"Communication was excellent."
"The workmanship was very good along with the communication during the entire process."

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Amazing service, 10/10!

My Experience

I was incredibly impressed with the text updates and the office staff was phenomenal. My car looks great and I will definitely use them again.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very pleased with everything and I appreciate the consistent updates from Glenda.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you so much for always keeping me informed as to what was going on car looks beautiful, wonderful job I would recommend you to anybody who needs repairs done. Again thank you so much.

Likely to Recommend

Actually have already recommended somebody to check you out

Repair Quality

They kept me informed everyday about what was going on they did my repairs quickly and the car looks wonderful.

Customer Service

Staff is friendly professional informative.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very timely and professional service. I was regularly kept up to date on the status of the repair.

My Experience

My car was done in the estimated time they gave me. Everyone was friendly. My car looks brand new because of the wash and the cleaning on the inside. Thank you!

Likely to Recommend

Repair Quality

Kept me updated through the whole process

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excelente calidad de servicio en todo quedó muy satisfecha con el trabajo y atención siempre estuvieron presente informando cada paso en el proceso de mi vehículo

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I didn't notice this until after I picked the car up and had it for a few hours that the passenger side mirror outer plastic covering had been damaged. I'm guessing from the accident.It's not anything too serious.I wasn't sure if I should mention it or not. As far as the front end repair, it looks terrific.I haven't had any problems with the vehicle. Thank you so much

Customer Service

No issues with your customer service.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything about the service was good no need to change, receptionist was kind and professional.

My Experience

Gerber’s did a fantastic job with my car. They got it done so fast and the car looked brand new inside and out! I am so pleased with the result!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

USAA’s best of support network. Friendly and Courteous. Can drop of rental there is nice

Likely to Recommend

Repair Quality

The team at Gerber exceeded my high expectations. Good communication, repair was just what I needed, at a fair price and done quickly. You even cleaned my car - what a delight! I will keep coming back here for sure!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gerber did an excellent job, as expected, on the repair. But what wasn't expected was how well they kept us updated on how the work was progressing. Exceptional job there!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yes we would recommend them

Repair Quality

We are so pleased with the work done on our car.

Customer Service

Very good.

Kept me Informed?

Yes

Ready on Time?

No

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