Gerber Collision & Glass - Powell

My Experience - 5.0/5.0 -

I’m actually shocked at how good this repair is. You can’t even tell there were scratches at all! Y’all did a great job on this! Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I had both collision and glass work done, and I’m satisfied with both. I’m particularly impressed with the scratch removal. It looks like a brand new hood! Your team did a great job!

Customer Service - 5.0/5.0 -

Polite and friendly

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

You all did a awesome job brought my car back to life I will definitely send people to u guys thank u all great job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Appreciated the price and service

Customer Service - 5.0/5.0 -

Went the extra mile in providing transportation

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They were great and friendly

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a great job and treated me well, even got my car repaired ahead of schedule.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0 -

Again, everything else was very good.

Repair Quality - 3.5/5.0 -

The repairs were great. However, my AC drain line was clogged when it was returned, and they were not able to fix it. It was definitely not clogged prior to the repairs. I had to wait for 6 days to get into my dealership to unclog the drain which is very frustrating.

Customer Service - 4.5/5.0 -

Everything was great except for not being able to correct the newly clogged AC drain line

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Wonderful service. Thanks

My Experience - 5.0/5.0 -

Gerber has done an outstanding job for us- twice now. Thank you for the service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Your team kept me informed throughout the process, and quickly completed the work. They made the entire process easy. I enjoyed talking with the employees and seeing how engaged they were. Makes me very comfortable using Gerber. Excellent team at the Powell Ohio (and Westerville - Virginia helping set up work) locations.

Customer Service - 5.0/5.0 -

See previous comment.

Returned Clean

Likely to Recommend - 3.0/5.0 -

After the return of my vehicle I found that the rare-view cctv, which is an import safety factor for reversing on all SUVs, was no longer working; yet it was functioning perfectly well before the accident. I brought this to Gerber's attention and was informed that they would have to contact Allstate Insurance to see if they would pay for it. The cctv's failure should have been detected early on and been part of the initial claim. Failing that, it should have been checked during the test drive after repairs were 'completed', and before returning it to me. Unfortunately, neither of the above were done. Until the issue of my car's rear view camera is resolved, I am unable to give a better review than I have.

Repair Quality - 3.5/5.0 -

As repairs are still incomplete, it's impossible to give a higher number.

Customer Service - 4.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

The car looked nice but the panel they fixed is not even with the other side. We will take it back and I’m sure they will fix it. They had the car for almost a month.

Customer Service - 4.0/5.0 -

Staff is very nice but we did not always get updates on its status.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

I didn't get the updates I was expecting. I had to call on my own

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Kyle and Victoria were great to work with and kept me in the loop about the progress of my vehicle.

My Experience - 5.0/5.0 -

We had a great experience. Vince was very helpful and kept us informed throughout the process of getting our car fixed. Thank you for your kindness and help.

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0