Gerber Collision & Glass - Dublin

4.8 (5,650reviews)
96%
5820 Shier Rings Rd,  Dublin,  OH  43016
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In operation 85 years, 14 years at this location.

Gerber Collision & Glass - Dublin offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Nissan
Ram
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Email

Reviews (5,650)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, exceeding expectations, and leaving vehicles looking brand new. The front desk staff received exceptional recognition for their warmth, professionalism, and efficiency. Communication was a standout strength, with customers appreciating frequent text updates, phone calls, and transparency throughout the repair process. Many vehicles were completed ahead of schedule, which customers found impressive. A few customers noted isolated concerns, including delays due to parts availability or illness, minor cleanliness issues upon vehicle return, and occasional gaps in proactive communication - all highlighted directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... job repairing the damage to the rear of my car! The quality of the work exceeded my expectations. My car looks like it was never in an accident. The ..." Read more
"... with utmost professionalism and care. My item was returned in perfect working order, exceeding all my expectations. I truly appreciate the dedication and skill demonstrated ..." Read more
"The repair and customer service was excellent. Only thing to mention is there was 3 black spots ..." Read more
"... from the first call I made until I got my car back! Top notch customer service! The repair was high quality and done quickly. I highly recommend Gerber Collision ..." Read more
"... everyone. You kept me up to date every other day and even finished my vehicle 6 days early. Great job! Keep it up!!" Read more
"... little disappointing, but they over delivered and got it back to me about two weeks earlier than I had promised. My car looks fantastic and I would recommend this ..." Read more
"Gerber was great. Finished ahead of schedule. All body panels line up…paint looks great"
"... that when someone was out sick for several days- my car did not get worked on. This backed up to the weekend so it extended my car rental by 5 or more days. I ..." Read more
"... felt that I was just a number but a valued customer. The repairs were completed 2 days early. I hesitated with an insurance recommendation but ..." Read more
"... level of service. Besides the beautiful end product, the communication from Gerber was almost daily. I never felt that I was just a number but a valued ..." Read more
"Everyone was friendly, helpful and kind. I appreciated all the text updates regarding the progress on my vehicle. I also appreciated the relationship ..." Read more
"Great communication! We appreciate the professionalism and transparency during our repairs. This is our ..." Read more
"Never received even weekly updates on status of the repairs"
"Really loved the constant Tuesday & Thursday updates and online app to stay updated on everything."

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I really appreciated the twice a week updates on the status of the repair, telling where it was in the repair, reconstruction process. I also really enjoyed the friendly, helpful front office ladies who checked me in and out. They re delightful. And I REALLY appreciated that my car was completed earlier than your original projected date! Thank you, Phyllis Reed

Likely to Recommend

Repair Quality

Customer Service

Jon and Kwameka were great!

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Easy all the way around. Daily communication. Finished early. Friendly competent staff. Hope I don’t need collision repair again, but if I do I’ll choose Gerber!

My Experience

Everything went smooth and they did the repair as they said they would. Great customer service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent communication and pleasant staff who were accommodating to us during our repair! They helped coordinate the drop off of the rental and pickup!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Your gal KeKe at the front desk should get a raise! She is wonderful!!! She got me a car when enterprise did not follow thru. Saved the day and has the best personality. Call me if you want more.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Absolutely!

Repair Quality

Awesome Job!

Customer Service

Definitely Recommend

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

What an awesome experience! We could not have asked for a better experience!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We have had several repairs done by Gerber Collision and Glass Dublin. They are excellent!

Likely to Recommend

You have my highest recommendation

Repair Quality

Excellent work. Flawless repairs

Customer Service

I have had Gerber Collision and Glass Dublin do three car repairs for me. They have always done a great job. I would not go anywhere else.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service and great people!

Likely to Recommend

Repair Quality

Communication was great

Customer Service

Staff was great

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair of my jeep took entirely too long. The length was partially the fault of the insurance company, but the repairs took around a month. One door.

Likely to Recommend

Repair Quality

Gabby at the front desk was friendly and helpful. Repairs were completed quickly.

Customer Service

Repairs were completed quickly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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