Gerber Collision & Glass - Dublin
In operation 85 years, 14 years at this location.
Gerber Collision & Glass - Dublin offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
I appreciate Georgia's efforts to work with the insurance company regarding the repair to my Honda CRV. I appreciate the technician's attention to detail in repairing the vehicle. Gerber Collision and glass updated me every week regarding the repair and let me know what to expect regarding timelines. The front desk personnel were very courteous and informative. Thank you for making a very stressful situation less stressful. Much appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciated how communicative you were with progress and very much appreciated Georgia pushing to get the car compete before end of day for me. I would have been in a bind otherwise.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This is Michelle car owner and driver. Car name is Roxi as she is fast and feisty. I missed her while driving the rental. Gerber was attentive to updates and her status. Picked her up today and she is PERFECT as well as clean. Thank you so much team- I am so appreciative!
Likely to Recommend - 5.0/5.0 -
I will absolute recommend!
Repair Quality - 5.0/5.0 -
Fantastic staff and outcome. Thank you! Michelle
Customer Service - 5.0/5.0 -
Professional and knowledgeable
Likely to Recommend - 3.5/5.0 -
As previously stated.
Repair Quality - 5.0/5.0 -
So far, the bodywork looks like before the accident, and the electronics all seem to be functioning properly.
Customer Service - 3.5/5.0 -
I am basing my composite service score on the average of communication (9), efficiency (5). Overall, I thought everyone was friendly and the email communication was good, with frequent updates. Since I was paying for the rental car myself (albeit with the insurance company discount), I made it clear from the beginning that I wanted to minimize the number of days I would be without my car, and even scheduled the start date later in the following week so they would have more time to receive the replacement parts. I also made it clear from the beginning what I had already found that was broken, including the temperature sensor, which stopped working immediately after the accident. I talked with Georgia early on Friday, 9/4/26, and she said they were wrapping things up. I asked if there was any way I could get the car Friday since Monday 9/7/26 was a holiday and it would save me at least four days paying for the rental car. She said she couldn’t make any promises but would try, and would let me know later in the day. I needed to get some things from the car if I didn’t get it back, so I came up to collect them around 2:30, and asked if the car would be done. She said it wouldn’t because they had just found out the temperature sensor was sheared off and had to be replaced. I said that I mentioned that when I dropped off the car. They did not get the part in until Wednesday, 9/9/26, and I was able to pick up the car there. The manager, Cassady, had taken over for Georgia, who was on vacation, and she ultimately gave good customer service to me, allowing me to come after 5pm to pick up my car on Wednesday. She told me about this survey and I shared with her my dissatisfaction with this temp sensor, and that it would affect my grade, which it has. She was very nice and left me with a generally positive view of the process, and the workmanship all seems good, which is the most important, but I feel if they had listened to what I said when I dropped off the car, and recognized the needed replacement temp sensor, I would have likely gotten the car back on Friday, saving me $150 or more on the rental car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast and efficient!
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Great experience but again the only thing that was a challenge was the unexpected time extension
Repair Quality - 4.5/5.0 -
The experience was overall great. The ease of booking dropping my car off getting a rental car, communication and quality of work. We’re all excellent. It took a little longer than planned, but I appreciate the attention to quality. Gerber seamlessly worked with my insurance company to make it a very easy process.
Customer Service - 5.0/5.0 -
CustomerService was amazing. They made it very easy and kept communication frequent.
Likely to Recommend - 5.0/5.0 -
I already have recommended it
Repair Quality - 5.0/5.0 -
I went back to them the second time which speaks the confidence I had in their work and their customer service
Customer Service - 5.0/5.0 -
Their customer service is above and beyond and I really enjoy their staff
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent all around.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It all went well, a little longer than expected but good updates all along
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Friendly staff, kept us well informed about the progress of our repairs. Car was fixed to our satisfaction and looked perfect upon completion. Easy folks to work with and did a very competent job. Thanks! Would definitely go back (but hope I don’t have to!)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Multiple extension to the schedule were a problem.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
At first glance, the repairs and paint look good; however, tomorrow, Thursday, I have to take the car back to the shop because the bumper is a little loose on the same side where it came off when it was hit. After that visit, I'll be able to give my opinion.
Customer Service - 5.0/5.0 -
Very friendly and excellent communication throughout the repair process