Caliber - Dublin OH

4.8 (1,886reviews)
96%
5600 Innovation Drive,  Dublin,  OH  43016
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,886)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional service quality, with many noting repairs that make vehicles look brand new or better than before. Communication stands out as a major strength, with customers appreciating regular updates via text and phone calls throughout the repair process. The team demonstrates professionalism and friendliness, making stressful situations easier to navigate. Timeliness is another highlight, with many repairs completed ahead of schedule. Customers frequently mention the unexpected bonus of thorough vehicle cleaning and detailing. The lifetime warranty and seamless insurance coordination add significant value. While most experiences are overwhelmingly positive, some customers noted minor issues with scheduling coordination and occasional communication gaps.
AI-Generated from reviews written in the last 12 months
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"... an excellent job repairing our Volkswagen Passat. The quality of the repair was outstanding, and the customer service was top-notch from start ..." Read more
"The work was done to our satisfaction. I couldn't tell where the damage was done. It looks like new."
"Very professional, did exactly what was expected"
"Excellent service and beautiful body repair to show room quality. I couldn't be happier. Thank you for ..." Read more
"Excellent serviceperfect job done very reasonable time on the repair."
"They made the process simple and got me my car back ahead of schedule."
"It was ready early"
"Great communication and appreciate you guys getting me back on the road quickly."
"Friendly and Fast Service."
"Kept me updated, car looks like new, and work was done on time. The whole process was easy from drop-off to pickup."
"Loved the ongoing communication about repair status"
"... to finish. Everything went extremely smooth, and the communication was clear throughout the entire process. I would highly recommend Caliber Collision ..." Read more
"Great communication and appreciate you guys getting me back on the road quickly."
"The periodic updates were very helpful."
"... the process was very easy. Made it very seamless. Appreciated the constant daily updates" Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing service from start to finish. I appreciate the friendliness and attention from my service advisor and the office staff. The repair job was excellent and made my car look brand new. I would 10/10 recommend Caliber for your collision repair needs.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Overall good job and promised sooner than anticipated! Thanks. Thanks for trying to repair the scratches on the car.

My Experience

Caliber did a great job. Neil was very efficient!

Likely to Recommend

Repair Quality

they were quick and efficient. Neil was very helpful and friendly!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My front camera is partially blocked.

Likely to Recommend

Repair Quality

Haven't driven it enough to know whether we are satisfied with the repairs. The process so far is great.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Lisa at the front desk was so helpful and kind, she truly made the experience!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I had a positive experience from start to finish. Communication was excellent. The process was made as convenient as could be.

Likely to Recommend

Repair Quality

The car looks great.

Customer Service

My experience was excellent. I was kept informed of work progress. The office made the process as convenient as possible by coordinating a rental car. I also found the staff to be very cordial.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had a very positive experience. Neil and Lisa were both extremely professional and made this process go smoothly. Neil kept me informed by text message and my repair was completed a couple days sooner than expected. I will definitely be recommending this company to friends and family.

My Experience

Excellent service.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Lisa and my tech were both super wonderful. He was very responsive, explained everything clearly, and very patient and understanding with my calls. 10/10 service!!

My Experience

A little rough at the beginning, and took a while, but all good at this point.

Likely to Recommend

Have had multiple vehicles there & always satisfied

Repair Quality

They were fantastic! Gave me proper timeline, kept me up to date throughout & when picked up the work was excellent!

Customer Service

Communicated throughout; from day of drop till day picked up

Kept me Informed?

Yes

Ready on Time?

Yes

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