Gerber Collision & Glass - Ft. Myers/12791 Metro

4.9 (6,169reviews)
97%
12791 Metro Pkwy,  Fort Myers,  FL  33966

Gerber Collision & Glass - Fort Myers/12791 Metro offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Nissan
Ram

Reviews (6,169)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team received strong recognition for professionalism, friendliness, and expertise throughout the repair process. Communication was a standout strength, with customers appreciating regular text and phone updates that kept them informed every step of the way. Timeliness was frequently highlighted, with numerous customers pleasantly surprised their vehicles were completed ahead of schedule. The complimentary interior and exterior cleaning of vehicles was an unexpected touch that delighted many customers. A few customers noted areas for improvement directly in their feedback, including occasional paint imperfections, cleanliness inconsistencies, and communication gaps in isolated cases. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to others.
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"... everything thoroughly and helped with our rental car. The repairs were perfect. Our car looked like new. Thank you Gerber." Read more
"... i didnt recognize my car when you brought it out. It looked like a brand new car so clean & shiny. I was very impressed since my dealership dont offer ..." Read more
"Outstanding efficiency and craftsmanship. Excellent personnel. Highest rating."
"... updated on my vehicle repairs throughout the process. They also did a great job to ensure quality parts repairs and offer a lifetime guarantee on their work." Read more
"... happy with the work that Gerber Collision did for me. They even had my car back a week earlier than expected. Great company." Read more
"Finished a week early."
"... through. Happy to get my gen4 taco back. Especially when it was dated to be done by 42726 got it 33126." Read more
"Courteous service and completion ahead of time"
"Finished sooner then scheduled. Car was repaired perfectly and was presented to us washed. Kept us informed ..." Read more
"... Gerber that we interacted was highly professional. Daily communication was focused and avoided any surprises at the end. Workmanship was top notch." Read more
"100% I loved the updates. Good or bad I got a text message. Communication was fantastic."
"... were completed before the estimated date and the communication throughout the process was excellent." Read more
"Wonderful experience. Car looks brand new. Great communication."
"Excellent work. Excellent communication on status of repairs."

My Experience

Nicole Sprague is 100% the best there is! To say she goes above and beyond isn’t enough. She is the most professional but also caring and compassionate individual ever. I cannot put in words how grateful I am for the type of service and support she provides. Nicole is the main reason we have and will continue to use Gerber Collision & Glass - Fort Myers. Thank you, as well, to all the individuals that complete the bodywork. I do not know their names. However, would like to say, we have always been completely satisfied with their work and end result of the repairs to our vehicles.

Likely to Recommend

Repair Quality

Great service, very professional team.

Customer Service

My Experience

Working with Gerber was very seem less. Thank you.

Likely to Recommend

Don't need to waste another day on faulty parts

Repair Quality

Repair part broke taking extra time out of my busy week.

Customer Service

Service was good and professional not her fault corners were cut and a part failed. Maybe they tried to use the same bracket to reduce cost on there end

Returned Clean

My Experience

It's been another excellent experience with your company total satisfaction comes with knowledge and experience and doing things the right way the first time around and not cutting corners

Likely to Recommend

They always give you the opportunity for your input

Repair Quality

Always pay attention to detail

Customer Service

Lovely

Returned Clean

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Repair Quality

Recent repair on our Blazer looks great. Just waiting for an emblem for the grill that was on back order.

Customer Service

Returned Clean

My Experience

All of them, it was done in such a timely manner

Likely to Recommend

Repair Quality

Customer Service

My Experience

Staff was friendly, conscientious and thorough with explaining everything and keeping me informed the entire process. The repairs were also done exceptionally. Great experience overall.

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Repair Quality

Customer Service

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Repair Quality

Lindsey was so wonderful got my truck in and out looking amazing

Customer Service

Lindsey deserves a raise

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Repair Quality

Customer Service

My Experience

Very professional and informative which made my wife and I very comfortable and thank you very much.

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

My car look brand new. I love it.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

The Gerber staff did a great job throughout the entire process. I couldn’t be happier

Repair Quality

The entire process was fantastic. Nicole had the schedule set up to make the turnaround, from drop off, repairs, and finish pick up, as quick and seamless as possible.

Customer Service

Everyone from at the front desk, estimating by Nicole, and the shop Forman were very pleasant and helpful to interact with.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Everyone was very helpful, knowledgeable and friendly. There was a very special lady that helped me to get all my belongings from the rental back to my car. You were wonderful. Sorry I don’t remember her name. Thank you so very much. Tons of blessings to all.

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Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service