Gerber Collision & Glass - Ft. Wayne/Merkler St.
Gerber Collision & Glass - Ft. Wayne/Merkler offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0 -
Jody Talarico offers excellent customer service!
Repair Quality - 3.5/5.0 -
Received a call at 4pm on 7/17/26. Gerber informed me my car would be ready for pick up after 4:30pm. I arrived about 4:35.. Jody Talarico was assisting another customer complete his vehicle pick up. About 4:45 she explained my repair paperwork and we went outside to inspect my car. Everything looked good outside. But when she opened the rear lift gate… she was surprised. She apologized immediately! The vehicle was filthy and still had one broken molding piece laying in back. She offered to try and clean it up… explaining that all the technicians were already gone…they closed at 5pm. She gave me the option of coming back on Monday to complete the pick up. We also noticed the rear tail light was catching when the lift gate was operated. I needed my car for the weekend, so I told her I would just clean it up at home. I called Jody on Monday..she arranged for me to bring the car in Wednesday and have the lift gate adjusted. Jody was great. She wasn’t responsible for the service technician not cleaning the car properly. I’m sure if it wasn’t 5pm on a Friday afternoon… the cleaning would have been completed… Don’t clock out till the job is finished!!
Customer Service - 3.5/5.0 -
Received a call at 4pm on 7/17/26. Gerber informed me my car would be ready for pick up after 4:30pm. I arrived about 4:35.. Jody Talarico was assisting another customer complete his vehicle pick up. About 4:45 she explained my repair paperwork and we went outside to inspect my car. Everything looked good outside. But when she opened the rear lift gate… she was surprised. She apologized immediately! The vehicle was filthy and still had one broken molding piece laying in back. She offered to try and clean it up… explaining that all the technicians were already gone…they closed at 5pm. She gave me the option of coming back on Monday to complete the pick up. We also noticed the rear tail light was catching when the lift gate was operated. I needed my car for the weekend, so I told her I would just clean it up at home. I called Jody on Monday..she arranged for me to bring the car in Wednesday and have the lift gate adjusted. Jody was great. She wasn’t responsible for the service technician not cleaning the car properly. I’m sure if it wasn’t 5pm on a Friday afternoon… the cleaning would have been completed… Don’t click out till the job is finished!!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work, great customer service, shop manager was easy to work with and accommodating
Customer Service - 5.0/5.0 -
Great work
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very fast and easy to work with
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good customer service and I liked the text updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with the results and staff was very friendly.
Customer Service - 5.0/5.0 -
Very friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent Communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone i worked with was great. Thanks again Justin for explaining everything to me..
Customer Service - 5.0/5.0 -
Justin and the crew explained everything to me and it went smooth.Thank you so much
Returned Clean
Likely to Recommend - 0.5/5.0 -
Absolutely not… in fact I will tell them NOT to use Gerber
Repair Quality - 0.5/5.0
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The repair is fine. Thank you. However, there seems to have been something sprayed or splattered on the rear driver’s side door frame (outside) that has eaten away at the finish a little.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
As always you did a great job and I couldn’t be more pleased. Thank You so much!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was refreshing to work with a family friendly company. One who respects the customer and keeps their word & schedule!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Hopefully I am never in an accident situation again. But, if I am, I would trust your team again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Gerber communicated with me regarding the status of my car regularly!
Likely to Recommend - 5.0/5.0 -
None
Repair Quality - 5.0/5.0 -
Gerber communicate with me regarding the status of my car regularly throughout the entire process.
Customer Service - 5.0/5.0 -
None