Gerber Collision & Glass - Ft. Wayne/New Haven Ave
Gerber Collision & Glass - Ft.Wayne/New Haven offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
They did a excellent job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
The part needed for my vehicle took a very long time. The estimated time for the part changed at least twice
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The paint job on my car came out perfect! My car looks brand new. I really appreciate the daily updates on my car letting me know where my car was in the process. My car repair was completed on the day it was promised. The staff was very friendly and very helpful. I would recommend this place to friends and family and I plan on coming back here if I ever need anymore repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I’m sorry. They have been very nice since the 1st time I went to pick it up and there was a rattle and damage. But I have no idea who caused the damage, or (at this point) if it will be fixed well and the door rattle fixed? This was my first time using Gerber, and it’s been such an inconvenience and hassle, that I’d not recommend them to friends or family.
Repair Quality - 1.5/5.0 -
My repair took so long. The manager kept promising it to us and then it was not true. At pickup there was a door rattle and damage to two door handles and the mirror on the passenger side. So it is still there. They switched managers just before pickup and Nick has been great to work with- and Jess at the front desk is very nice. But the 1st manager we had was terrible. And how does your car get MORE damage at a body shop? Even though Nick and Jess are great, I’d not recommend Gerber to anyone because I don’t trust them with my car.
Customer Service - 3.0/5.0 -
A 10 for Nick and Jess. A zero for that 1st manager and whoever damaged my car in the garage.
Returned Clean
My Experience - 5.0/5.0 -
Expertly repaired. Car looks showroom new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The process worked well.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
The repair work was good. Some of the customer service was lacking.
Repair Quality - 5.0/5.0 -
The repair itself looks good
Customer Service - 3.0/5.0 -
I felt like Jess in the front office was very helpful and honest. The gentleman I spoke with never gave me a straight answer and said he would follow up and never did. I can appreciate the interruptions or unplanned events can occur, however, I would appreciate some honesty in the length of the inconvenience.
Returned Clean
Likely to Recommend - 0.5/5.0 -
Simply because of the long turnaround time (about 15 days). Obviously this was beyond the control of those I spoke to. I was told there was a shortage of actual painters to do the work
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Like a new.Thank you so much.
Customer Service - 5.0/5.0 -
I show the window to dealer and they said need to reprogramme and now good, All good.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Awesome job on car great customer service all the way around hassle free what a great job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.0/5.0 -
If was making a noise but everything else was great nice people
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was frequently updated on the progress of my car's fixing process.