Gerber Collision & Glass - Ft. Wayne/Superior St.
Gerber Collision & Glass - Ft.Wayne/Superior offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Well my light on my dash said something about a stable bar and something else.was never there before think it was from my car accident can u check it for me or there u guys did a wonderful job.an telling my friends about u thank you
Likely to Recommend - 5.0/5.0 -
I have told people about u
Repair Quality - 5.0/5.0 -
Very good to me and my cat
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They kept me up to date with repairs and repaired my car faster than expected.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The Superior Street sat on the repair for a month without advising me. When I discussed it with the AOA people apparently he had a conversation with them which resulted in getting my car repaired 3 weeks before the estimate. Love the folks at the AOA shop!
Likely to Recommend - 5.0/5.0 -
Always been happy with their service
Repair Quality - 5.0/5.0 -
As always Gerber did excellent work on my RAV4, especially after the 4 week delay in getting repairs started.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I felt that Gerber did an excellent job. They did all the things I asked them to do in. The car looked great when I picked it up. It was finished when they said it would be finished and I was very happy.
Likely to Recommend - 0.5/5.0 -
How could I recommend this to someone they would get mad at me
Repair Quality - 0.5/5.0 -
Did not check the alternator, we drove the van to the shop on the battery and needed the alternator checked just replaced the battery and then when started the car and it said to check the system they said they did not have the device to check it. $350, and did not even look at the problem
Customer Service - 0.5/5.0 -
It was all about collecting from the insurance company
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Do you have before and after pictures? Iām pretty sure there is a new dent in the door that was not there before.
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Good job on the color match!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Great service!
Customer Service - 4.5/5.0 -
Awesome service
My Experience - 0.0/5.0 -
A lot of back and forth on coverage and getting things done. Then kept calling everyone else on the insurance plan besides me the main person they were told to call and deal with. Pushy and unprofessional.
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
When I dropped my car off initially, the customer service was great; there had been a few hiccups, but nothing to mention. I received a text several days after dropping my car off that it would be moved via text message, and I was getting more updates as the days passed. I was told my car would be finished on 6/5 day of I received a text that it wouldn't be ready till 6/10. On 6/10, I had not received any new information. So I called the Gerber on Illinois Rd, and they informed me my vehicle was at the superior location. I called that location, and the woman who answered said it was in paint, and I asked her when it was going to be done. She replied it's in paint. So I asked again and told her I am going out of town on Friday and would like my car. She said she couldn't give me information and that her GM was out with another customer and she would ask him. She never called me back so I reached out. She put me on hold to tell me my car wouldn't be ready till 6/16 or 6/17 at the latest. I was very frustrated at this point. So I told her fine but I will be coming to get an item out of my car she said that was fine. I arrived on 6/11 at the superior location and a man greeted me when I arrived. I said I was here to pick up an item out of my vehicle. He then said, " You have the jeep right? I said yes, and he said oh we moved it to New Haven. I was not informed that my vehicle was moved a 3rd time, and I wasted my time coming to the superior location to get my item. The woman I spoke to the day before never told me either. The man said the paint machine is broken, so we had to move it. Then started to argue with me about my vehicle. I left upset. On 6/12 at 4:30 pm, a woman called stating my vehicle was finished. I still have not picked up my vehicle due to them being closed; however, I received this survey saying I have.
My Experience - 5.0/5.0 -
There were a couple communication hiccups, but I only bring that up to say, Joe, the manager, went above and beyond to make things right! Overall, they did a great job! Thank you š
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The repair was great, but you threw sunscreen that was not in the way onto a seat which exploded and stained my seat