Gerber Collision & Glass - Gambrills

My Experience - 5.0/5.0 -

I'm very happy with the service and repair job on my car. I would definitely come back if I needed anymore body work done to my car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

A very good job and very good customer service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

although the damage was repaired - there was an indicator light on and I have no break lights.

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Put my truck back to new

Customer Service - 5.0/5.0 -

Very friendly kept in constant contact with update took care of all my concerns

My Experience - 5.0/5.0 -

I am very satisfied and pleased with the job. There were no surprises. Great teamwork!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I told everybody I know to crash their car just to see customer service in action at Gerber Collisions

Repair Quality - 5.0/5.0 -

They did a fantastic job

Customer Service - 5.0/5.0 -

I had rough time through my first accident not knowing what was coming next but when I took my Honda to Gerber Collisions front office they were absolutely superb , Taking time to explaining to me about insurance better than my case worker . Tina even call my USAA insurance on behalf of me to find out why the run around but buy the next morning some reason my problem started to fad. Thanks Gerber Collisions out Gambrills MD

My Experience - 0.0/5.0 -

Car was left on April 24 no update until may 7 also car was left dirty with finger prints and my name and date written on windshield.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

I requested for daily updates on the service on my truck. I had to call the business 48 hours after my truck was dropped off because I hadn't received any updates. I was initially told that the work would take 15 hours to do. I then began to receive erroneous messages regarding the progress of my vehicle work. I called to confirm of one of the text was correct and was told it was in paint. The following day I had to call to check on my truck and received the same canned speech from the same person. They never told me when I should prep to pick my truck up. Finally 36 hours into the service (on A Friday)I received correspondence that my truck was fixed and ready to go. I was then told I had to pick the vehicle up within 24hrs..and that they wouldn't be open on Saturday. I received this message after 2:30pm...The place closes at 5pm..so essentially I had 2 1/2 hours to pick it up, as if I could just instantly drop work and drive through DC traffic. I followed up with a question regarding the protocol for turning in the rental vehicle I received via them from Enterprise. The person on the phone began to speak towards me in a condescending manner and was being very short with responses to me. This was pretty bad customer service, I had to hold my tongue to keep my bearing. The only positive is that they requested for someone to be around so I could drop the rental off and pick up mine. Only the initial person whom did the estimate with me and the person who was around for me dropping off the rental acted professional.

My Experience - 5.0/5.0 -

The job was done a week before we expected completion. When we picked up the car the turn signals did not work, but they took care of it right away.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

looks exactly like it did before the accident

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

I was satisfied with the initial repair but my wife has noticed a "shimmy" today while driving on highway and will need to have vehicle brought in for a further check.

Likely to Recommend - 4.5/5.0

Repair Quality - 2.5/5.0 -

Still having issues with the vehicle in regards to recent repair work. Initially fine but have not used the vehicle for a long distant drive until today and wife noticed issues with the vehicle while driving on highway.

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

THANK YOU!!

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0