Gerber Collision & Glass - Gastonia

4.9 (5,179reviews)
99%
1978 S New Hope Rd,  Gastonia,  NC  28054
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In operation 81 years, 13 years at this location.

Gerber Collision & Glass - Gastonia offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
GM
Hyundai
I-Car
Jeep
Kia
Ram
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Email

Reviews (5,179)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, excellent communication, and impressive timeliness. Repairs are frequently described as flawless, with vehicles returned looking brand new. Customers highlight the professionalism and friendliness of the entire team, from front desk to technicians. Regular updates via texts, emails, and calls kept customers informed throughout the repair process. Many vehicles were completed ahead of schedule, exceeding expectations. A few customers noted minor concerns such as parts delays, hub cap replacements, and occasional cleanliness issues upon pickup, but these were largely outweighed by overwhelmingly positive experiences. Repeat customers and strong referral intent reflect high overall satisfaction.
AI-Generated from reviews written in the last 12 months
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"Y'all went beyond my expectations. Excellent workmanship. All employees were very helpful and courteous. Really ..." Read more
"... am very satisfied with the quality of the repair. They did an excellent job on my car, kept me informed throughout the entire process, and provided regular ..." Read more
"Gerber was exceptional to deal with - professional, responsive, and terrific quality of work. They were greatly helpful in dealing with the insurance ..." Read more
"... for the rental thru May 13. So Gabriel and the team expedited the completion of the job on May 14. That was very impressive and something you don't see so much ..." Read more
"Everyone was very professional and the job was done fast!! Very impressed will recommend this place!"
"... They gave me an estimated date of completion and they beat it by at least a week. Excellent job." Read more
"Great Service! Took my car in on Monday and it was finished by Wednesday! Everyone there is super nice!!"
"It was ready sooner than I expected but its great for me because I didnt have a rental 👍🏽"
"... through the process - proactively by their team. I never had to call to find out where things were in the process." Read more
"The communication was frequent and straight forward, very clear. The updates were great and the car looks perfect. ..." Read more
"... informed on Going on with my car updated very often I did not have to call one time they kept me informed at all times. Thank you again for your service." Read more
"Never experienced such great and seamless service. The folks at Gerber Collision handled everything ..." Read more
"I loved the periodic texts that kept me informed of the progress of my repairs."

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent work

Likely to Recommend

Love it

Repair Quality

Professional

Customer Service

Awesome

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Well managed and happy with communication along the way and final results.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The staff were fabulous They are about the business. They get you in, Get you right, get you out. They don't hold your vehicle and they give you updates on your vehicle and it's repair process. Trusted them completely. Thank you to owner and all the staff

My Experience

My Experience

My Experience

My Experience

Work was quick and looks amazing just like nothing happened. Plus I was able to leave rental car and they returned to Enterprise.

My Experience

Absolutely 100%. My vehicle looks brand new, it is difficult to see any difference of your work and a showroom model at the dealership. First class job.

My Experience

Staff were super kind and really understanding. They helped me figure things out step by step and made the whole process feel easy. Everything they did was focused on what I needed, and the end result turned out great.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I liked the service very much.

My Experience

Job well done, l am very happy with the service and how quickly it was done. THANKS 😊

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Courteous, job done in a timely manner. Kept me notified about thru out the whole process. Would recommend them to everybody

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Repairs took a lot longer than they told me they would

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The communication of the updates was great. Everyone was so polite. Thank you Sharon

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Dropped my vehicle on Friday and was ready for pickup Monday afternoon! Car work is perfect. The team was very nice and making sure we were please!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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