Gerber Collision & Glass - Greenfield

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

It looks good!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Competent and good communication

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0 -

Even with the issues I had discussed previously I would still recommend anyone to the shop.

Repair Quality - 4.5/5.0 -

Some minor imperfections, but overall great work.

Customer Service - 3.5/5.0 -

Communication could have been better. My headlight was on back order. I was told it was delivered and would be able to pick it up soon. That day came, I called and Liz advised me that they in fact did not have my headlight. This caused a ton of stress due to my insurance rental ending that day. Liz did not seem to be very helpful during my phone simply stating there was nothing that could be done. I ended up speaking with Matt, who provided a lot of clarification on the headlight issue and made the miscommunication right by helping with my rental. I just wish I would have been told earlier to call GM and file a complaint so it all could have been avoided. Matt was very professional and took the time to listen to my situation, which is all I was wanting. This is why I do not believe a poor score should be given.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

9+ currently. Very good. A 10 would require time to see how it ages.

Customer Service - 4.5/5.0 -

A little rough at the time of the estimate (shortage of personnel?) Drop. Off and pick-up excellent.

Returned Clean

Likely to Recommend - 3.0/5.0 -

There was a problem with extra mileage on the vehicle but nobody was able to explain what happened because I live 5 miles fom the repair shop.

Repair Quality - 3.0/5.0 -

I have a BIG problem getting in and out because the running boards are to high plus they are not wide enough I'm trying to get used to them but my foot slipped off and caused an issue.

Customer Service - 2.5/5.0 -

I had a problem with trying to get my vehicle back by before 2 months or so. I understand it takes time to find parts however according to the msgs it sounds like there might have been a issue getting it in the paint shop (but maybe not)9⁰⁰⁰⁰9⁰

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Absolutely.No issues did a great job and in a timely manner. Would highly recommend.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

It looks brand new

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

So far just pick up vehicle.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Never recommending and will share the bad experiences to deter any of our friends.

Repair Quality - 0.5/5.0 -

They were supposed to have my son’s car for a minor bumper repair for only a week. They tore it apart when we dropped it off and then kept pushing the return date back while it sat tore apart in the parking lot. Their excuse kept changing and we repeatedly got false statuses via text and over the phone. We could have been driving the car instead of it sitting while they waited for parts for 3 weeks. We’ve had work done at this shop multiple times with multiple vehicles. We will never take our vehicles here again.

Customer Service - 0.5/5.0 -

Same. Inaccurate information given.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Staff went way out of their way to procure the parts needed to repair the vehicle.

Likely to Recommend - 2.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 2.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 3.5/5.0 -

Seems good, but based on the experience, it’s hard to judge initial quality.

Customer Service - 1.5/5.0 -

Communication about the project started strong, but was very poor by the end. Completion time was extended several times without an update. I had to call repeatedly to get an update. I was told the car would be finished on a given day, then it wouldn’t be finished. The app wouldn’t be updated until after I called. The last week, I was old that it was in line to be cleaned and that kept getting extended to the next day for 4 days. I went on Friday to pick it up at 4:30. I was told that it would be ready by 4. It was still being cleaned. Didn’t get the car until 5:10. In the middle of the checkout process, the checkout lady just left, and just left what appeared to be a total new hire on her own. She didn’t know how to do anything and had to call someone on the phone to figure out how to process a credit card charge. After all the time for cleaning, the car was still kind of dirty especially on the inside of the windows.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

My poor F150 left side was smashed by a lady backing out of her drive without looking…today I picked up my truck and it looks brand new..perfect in every way…Gerber was amazing

Likely to Recommend - 5.0/5.0 -

My truck looks brand new…and received a much needed clean up inside and out before being handed back

Repair Quality - 5.0/5.0 -

I was heart broken when a SUV backed up into my truck as I drove passed the driveway. But, now it has been restored 100+%

Customer Service - 5.0/5.0 -

Gerber kept me informed every Tuesday and Thursday of the progress being made. The truck looks brand new….I am so pleased. It was worth the wait to receive a beautiful truck back.

My Experience - 5.0/5.0 -

Did good work!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean