Gerber Collision & Glass - Greer

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 1.5/5.0 -

I appreciated the professionalism around the repair and dealing with staff. The long delay impacts my family

Repair Quality - 4.0/5.0 -

Vehicle required minor repairs, body damage only nothing mechanical. I was told to expect 2-3 weeks and it turned out to be twice that amount of time. I appreciate that Gerber covered the rental past the 30 days that my insurance covered. Thank you. Had you been up front that Gerber would have the parts on site for 30 days without having the ability to make the repair I would have chosen another provider. Gerber and Geico rep may have communicated that between you, but I was not privy to that information. Collision repairs are new to me, this has been a learning experience.

Customer Service - 4.5/5.0 -

Folks were professional, although not upfront with actual timing of the repair.

My Experience - 5.0/5.0 -

The work was amazing I'm glad they took a time and fix my car right kept in contact with me with the status on it I was just really proud of the service

Likely to Recommend - 2.5/5.0 -

Only giving a 5 because of the excellent repair work. Otherwise, I wouldn’t recommend based on length of time at the shop (too long) and poor communication. The shop has obviously bitten off more at a time than it can chew.

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0 -

Kept my car for 2 extra days claiming they hadn’t been paid when they had been the week before. Communication needs to be improved amongst employees and between the shop and insurance.

Returned Clean

My Experience - 5.0/5.0 -

It took a long time due to supply chain issues but once they had the part they did a great job with the repair. Communicated well throughout the process. Would definitely recommend.

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.0/5.0

My Experience - 0.0/5.0 -

I had to keep calling to see what was going on with my vehicle. I was not provided updates after the first few days. I could not get in touch with Geico adjuster via phone or text. I tried for over a week. I had to call Gerber directly multiple times to find out what was going on.

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0

Customer Service - 1.5/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0 -

I’m not Satisfied with the work done on my vehicle they repaired the damage but in return it seems like my vehicle has more damage and problems I wouldn’t came here if I knew there body work was horrible truly speaking I think I deserve to be refunded some money truly I’ll like to speak to the owner

Customer Service - 1.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

After no communication practically the entire time my car was in repair, it took longer than expected, then after I finally picked up my vehicle, I had to turn around within 30 minutes to bring the car back because the check engine light was on after the shop had already been made aware that the diagnostic system on my car had sent me a notification of a DTC code days prior. On top of that there were tools left in my car that I could hear rattling as I drove and I was charged $6 for windshield washer fluid that was not put into my car. Not one single drop of fluid is in my reservoir, but they sure did charge me the full amount after being so unprofessional the whole time. I will never bring my business back here and certainly will not recommend them to anyone else.

Likely to Recommend - 0.5/5.0 -

I wouldn’t recommend this shop to anyone. Not even my worst enemy.

Repair Quality - 4.0/5.0 -

Had to return to the shop 30 minutes after pickup because they did not make sure the car wasn’t showing DTC codes after repair.

Customer Service - 0.5/5.0 -

Shop did not communicate with me the entire time during the process. Left tools in my wiper well and they were rude when I was able to speak with them.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Outstanding professionalism! My car looks great & so far riding well too. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Outstanding!

Customer Service - 5.0/5.0 -

Very professional all the way around! Excellent job with the repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

So efficient. How refreshing.

Customer Service - 5.0/5.0 -

Bright. Accurate. Give them a raise!

Likely to Recommend - 1.5/5.0

Repair Quality - 1.5/5.0 -

I preference this rating knowing the supply chain is impacting the delivery of parts. My rating is based on Gerber Collision: Not Prioritizing repairs based on need Not returning phone calls in reasonable time frame Not fully disclosing to me exact parts that were still outstanding after repeated requests to (over three week time frame) TO reassemble the car so that I could drive it until parts were delivered I have a wheelchair bound adult daughter that requires a van to transport her to doctors appointments. I had to pay over $ 1200.00 to rent a car when my policy limits were met. Because of medical necessity I had to rent a car. This was communicated to Gerber and my Travelers claim agent with NO relief or consideration even after I asked Travelers Claim agent to confer with her supervisor.

Customer Service - 2.5/5.0 -

Gerber representatives were pleasant yet evasive when asked questions regarding my repairs. Their phone system typically went to voicemail and I actually felt they were screening my calls

Likely to Recommend - 2.0/5.0

Repair Quality - 2.0/5.0 -

I'm not sure that my hood was replaced properly - hood doesn't align flesh with car body

Customer Service - 2.5/5.0 -

Everyone was always pleasant, but I received zero updates about my car during the process. This was especially frustrating since parts were on back order and no one reached out to relay there would be a delay in repairs

My Experience - 5.0/5.0 -

Appreciate the feedback and updates. I just ask to keep me updated on when the part that’s needed is expected in. Thank you again for great customer service

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

Gerber collision will tell them not to ever use them every chance I get.

Repair Quality - 0.5/5.0 -

Took 28 days for 6 hours of work. Left the scratches a fix a dent place fixed it want a joke . I guess you can tell I’m pretty unhappy. And miss Garcia didn’t help.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0 -

Overall pleased. Awaiting future appointment to make correct unsatisfactory work regarding paint