Gerber Collision & Glass - Greer
In operation 85 years, 5 years at this location.
Gerber Collision & Glass - Greer offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
I would like to have been kept informed about the progress or about delays rather than having to call and check on it myself.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
Took to long with no communication to fix a bumper. I am not satisfied with the work. If you lean against the bumper you hear popping.
Customer Service - 1.0/5.0 -
Little to no communication
Likely to Recommend - 2.0/5.0
Repair Quality - 1.5/5.0 -
Still waiting on callback to fix mistakes made after initial repair.
Customer Service - 2.5/5.0 -
Shop records showed I had been informed my car was ready for pickup. I had not. After I told the shop nobody called, they said I must have missed the voice mail. They should have accepted responsibility and apologized. Mistakes were made and I am still waiting for an update on parts order and scheduling shop time.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
There are a couple of gaps due to aftermarket parts not made 100% the same.
Customer Service - 5.0/5.0 -
Outstanding.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Let's see, what do I think? I think that Gerber is the best! From the front desk to the final job done on my BMW I could not have asked for a better company. I was nervous about my car being in the shop for work to be done (i was side swiped by a truck). I had no idea how the process worked. The girls I spoke were amazing!!! Super organized, followed through on ALL my calls and the clincher for me - they called to give me updates when I wasn't expecting it. Did I mention the car? The car looked BETTER THAN BEFORE THE ACCIDENT. Amazing work all the way round!! thanks Gerber
Customer Service - 5.0/5.0 -
AMAZING!!! The girls called me with updates, picked up the phone when I called and always followed up on return calls.
My Experience - 5.0/5.0 -
Very happy with my experience!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The repairs to my vehicle were sufficient, however when entering the vehicle the tray from the inside of the middle console was laying on the seat. This was not the case when I dropped my vehicle. The repair guy Jason said they had to purpose of being in the vehicle but obviously this is untrue since the console is now broken and I did not leave it in that condition.
Likely to Recommend - 2.5/5.0 -
Ordering the wrong parts is unprofessional and having to deal with the enterprise service and insurance representative was a headache
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
Amy and Liz were the best. Communicated perfectly and never sugar coated the truth. The techs did and outstanding job, and the car looks like it did coming off the lot. Thank You!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication from Liz and Amy was excellent!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Your customer service is outstanding. Liz's texts were great. She kept us informed on every stage of the repair. The repair work is exceptional. Thank you for taking such good care of our vehicle!
Likely to Recommend - 5.0/5.0 -
Told USAA how pleased we were with your company
Repair Quality - 5.0/5.0 -
The vehicle looks perfect! Would never guess it had a run in with a dumpster
Customer Service - 5.0/5.0 -
Liz kept us up to date every step of the way!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Communication was amazing, setting up the rental car was very convenient.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
It took to long to fix my car.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Highly recommend!!!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The customer service I received at Gerber was by far the most outstanding I’ve ever experienced. From the front desk to the mechanics, they were always polite, knowledgeable, and informative about the timeline for my repair.
My Experience - 5.0/5.0 -
Great communication. Great work. I was put at ease from the over beginning up until the completion of the job. Thank you so much. Liz is hands down the greatest customer service rep I've ever worked with. I truly felt she was working for me through the whole process.