Gerber Collision & Glass - Honolulu/Waimanu St.
In operation 85 years, 5 years at this location.
Gerber Collision & Glass - Honolulu/Waimanu St. offers quality collision repair/auto body services backed by a National Lifetime Guarantee
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Kaulana and the team at Gerber Collision & Glass did a amazing job on my car. I felt very well taken care of. They went above and beyond! The next time I need a repair done there is no doubt I’ll be going to the same place because I know for a fact that they are efficient. Kaulana is a very skilled estimator, gets the job done while keeping everything relaxed and taken care of. He deserves a raise for sure. Thank you again for all of your help. The stress of needing repairs ontop of the accident would have been a lot to take on but I felt very supported and guided through the entire process to where I was not stressed at all. Not a lot of places are able to help ease the stress of the situation at hand.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent service - mahalo!
Returned Clean
My Experience - 5.0/5.0 -
Not only was the service top notch, but the communication process was amazing as well. Prompt, and did a great job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good and did help job for none insurance duty one
Customer Service - 5.0/5.0 -
Also did extra ion to help
My Experience - 5.0/5.0 -
Great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All of the people I met were very kind, professional, and helpful. I will definitely recommend to friends and family!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
1. Repeated delays in completing the repair. I have been provided multiple completion dates, yet each one has been pushed back without clear explanation or proactive notice. These continual delays have made it difficult to plan my work schedule around the repair. 2. Failure to follow state motor vehicle repair dealer requirements. Under HAR § 437B‑14, repair dealers must provide accurate information regarding the status of repairs, including expected completion dates. Additionally, HAR § 16‑87‑21 requires timely and clear communication about delays, parts issues, and any changes affecting the repair timeline. These obligations were not met. 3. Incomplete work at the time of pickup. When I arrived to pick up my vehicle, the repair work was not fully completed. I waited approximately an hour while the technician finished tasks that should have been completed before notifying me that the vehicle was ready.
Customer Service - 0.5/5.0 -
See my first comment, which encapsulates pretty much everything. I also forgot to mention that while washing my car, I noticed the rim on the driver’s side - where the repair was performed - is covered with a grainy substance that I cannot readily remove, even after trying several types of rim‑safe cleaning products.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
People there are friendly and professional
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
No more paint scrapes , bumper looks very good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The paint scrape and scratches are gone. Bumper looks good. I recommend you to friends .
Customer Service - 5.0/5.0 -
People who work there are very helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work. Kept me updated on the progress. Vehicle was ready when promised.
Customer Service - 5.0/5.0 -
Great communication. Always courteous.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Super friendly staff, great communication and last but not least, awesome work on my truck. Thank you Gerber staff!!