Gerber Collision & Glass - Waipahu

4.8 (3,487reviews)
95%
94-174 Leokane St,  Waipahu,  HI  96797

In operation 85 years, 5 years at this location.

Gerber Collision & Glass - Waipahu offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Ford
GM Basic
GM Electric Vehicles
Honda
Hyundai
I-Car
Jeep
Kia
Nissan
Ram
Tesla

Reviews (3,487)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, with many noting that repairs were completed to a high standard, often leaving vehicles looking brand new. The communication throughout the repair process was frequently highlighted as a standout feature, with customers appreciating regular text, email, and phone updates that kept them informed every step of the way. Timeliness was another strong point, with numerous customers noting their vehicles were completed ahead of schedule. The friendly, professional, and welcoming staff received widespread commendation. A few customers noted areas for improvement directly from their experiences, including occasional quality control concerns such as missed parts or paint inconsistencies, and some communication gaps where updates were not always proactive. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
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"... of Work: The lift gate and bumper look brand new—seamless paint matching, perfect alignment, and no trace of prior damage. - Efficiency: Repairs were completed faster than ..." Read more
"Did an excellent body repair on my car! Would use Gerber Collision - Waipahu again! Listened to my concerns, alerted ..." Read more
"Quality control would help. People need to do a better job checking the vehicles before they leave. Customers are not ..." Read more
"I dont know how, but they got the repair done in under 36 hours of dropping off the car. And washed it. And vacuumed the interior. Thats ..." Read more
"It was ready after 3 hours. Amazing!"
"Almost a month early"
"Our pick up date was extended 3 times."
"great constant communication! the defining service indeed! never had to check up they always beat me to it!"
"Awesome communication!!!!! Repairs to my vehicle was fast! Car looks brand new."
"... the frequent updates, even though text and email. Theyve kept me informed along the way, and I didnt have to call once for clarification or an update." Read more
"... quality of the work performed. I especially loved the periodic text updates that make you feel like you are a priority and that the job is moving along swiftly. I would ..." Read more
"Poor Communication, immature staff at front desk. No update as promised. I understand a good amount of the problem with this ..." Read more

Likely to Recommend

Repair Quality

Customer Service

My Experience

Phenomenal communication with regular updates throughout the repair process. All staff from my initial call requesting an appointment for estimate, dropping off my vehicle and obtaining a rental car, to completing paperwork and inspection of vehicle at pick up were polite, professional, and proficient. Although I hope I never need body repairs on my vehicle in the again, I would definitely contact Gerber Collision in the future if needed.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Gerber did an excellent job. They were fast and efficient. Great service snd definitely recommended

My Experience

The communication was easy and at good times. The work did not go excessively past the estimated time frame which was nice. I am happy with how my car looks finished.

Likely to Recommend

They were awesome. Will recommend to friends and family.

Repair Quality

Very satisfied.

Customer Service

Sean Williams was great.

Returned Clean

Likely to Recommend

Repair Quality

The work done on my car was perfect. I had a small issue with my rear view mirror adjustment which Gerber was able to fix.

Customer Service

Two thumbs up!

My Experience

My Experience

Everyone was awesome and super nice! They completed the repairs even quicker than I expected. I will recommend this business to anyone who needs collision repairs on island

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

Professional well done

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

Kristin was very helpful throughout the process of fixing my car!

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

All &, All the job was done very well. They had no control over late delivery of the head lights

Likely to Recommend

Repair Quality

The customer service was awesome

Customer Service

Returned Clean

My Experience

Outstanding service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

10/10 would return 100%

Repair Quality

Flawless door, kept my vehicle clean

Customer Service

Awesome staff with good communication and updates throughout the process.