Gerber Collision & Glass - Hoover
In operation 85 years.
Gerber Collision & Glass - Hoover offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Zero complaints. Personable staff, prompt progress notifications, and excellent work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Y’all were great!! Thanks so much.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
I only give this a five because of the length of time that it took to have my vehicle repaired. I was originally quoted six weeks and it took four months.There are several things that were left undone and not finished such as the following: the roof molding was not installed and was left in brand new bags in the bed of the truck, the fuel tank inlet was not installed so when I arrived at a gas station to put fuel in my truck, I had to take the time to install it and hook it up myself, my Power side mirrors we’re not hooked up in the door panel so this WILL NEED to be repaired. I am also missing the lower half of the rear passenger door seal.
Customer Service - 5.0/5.0 -
Aliyah, I give a 10 for customer service because she went above and beyond her job.
Returned Clean
My Experience - 0.0/5.0 -
I am satisfied with the physical repair of the vehicle, but overall, I was disappointed with the experience. My biggest concerns were the cost and the timeframe. I was originally told the repair would be around $10,000, but the cost eventually increased to $15,000 — a 50% increase. I was also told the repair would take approximately 5–7 days, but I ended up being without my car for 21 days. I understand that parts can be delayed, but after waiting that long, I was told on one occasion that my car was ready, only to find out it actually wasn’t ready until the following day. I was also disappointed with the situation involving the headlight. When I first brought the car in, I specifically asked if the light needed to be replaced because it was working perfectly. The gentleman took his time inspecting it, checked underneath the light and the clips, and told me the clips were fine. Two days later, I received a quote that essentially doubled the original cost because I was told the light needed to be replaced. I was also charged $200 for what I was told was a tire/rim polish. However, you could clearly see the scuff marks still on the rim, including marks that extended toward the top of the rim. I was told some of the marks were from the alignment, but the accident photos clearly show the same scuff marks on the rim from the day of the accident. When I received the car back, those marks were still there, and it did not appear that anything had actually been done to repair or polish the rim. Overall, these things left me feeling like the focus was more on maximizing what could be charged to the insurance company rather than simply doing the necessary repairs and making sure the job was done right. I’m glad the car was ultimately repaired, but the significant increase in cost, the extended timeframe, and the issues with the light and rim made the overall experience disappointing.
My Experience - 5.0/5.0 -
Great job and everyone went above board to make sure everything was completed in a timely fashion. The car looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
I did not receive a call to bring my car in for repairs after it had been approved by my insurance. I had to call them after speaking with my insurance company.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Gerber was the highlight of an otherwise unfortunate traffic accident. Great service and communication.
My Experience - 0.0/5.0 -
Still have ants in my car from when I picked it up. Also, the left mirror button doesn’t stay where I select it and has to be adjusted constantly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
fast efficient process and service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff is very friendly, very professional and did a great job. Made the repair very quickly with very little downtime.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
very easy to communicate with and the whole process was very smooth
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
they were very easy to communicate with and the whole process was easy
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good work Nice customer service Thank you