Gerber Collision & Glass - Hoover

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great time to work with. Very friendly, efficient and professional.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I specifically had conversation around my car's calibration and was told no issues were found yesterday when I picked up my car. However today when I backed my car into the driveway the rear object detection is not working

Likely to Recommend - 2.5/5.0 -

I am uncertain if I would recommend gerber. Based on how they address my issues will determine if I recommend them in the future.

Repair Quality - 1.5/5.0 -

I got my car back and was told there was no issues found during calibrations that had to be addressed. The next day I was backing into my driveway and the beeping to detect did not happen for my son's bicycle. Also, the armrest in the rear seat is now broken which was not prior to me dropping my car off at Gerber

Customer Service - 1.5/5.0 -

No one has followed up with me since reporting my issues.

My Experience - 0.0/5.0 -

The repairs appear fine. The complaint is with the sense of urgency, poor project management and lack of communication. The initial estimated repair time more than doubled due to reported order-receiving inefficiencies, gaps in parts knowledge, and the absence of effective project management. The 13-day estimated repair ended up taking 29 days (on our primary family vehicle). I have detailed the timeline of events below. Timeline: 5/18/26: Estimate Appointment @ Gerber Collision -- took photos and scheduled drop-off for repair 5/26/2026: Appointment to drop off Atlas for repairs 5/27/2026: Text update stating 6/10/2026 estimated completion date 5/28/2026: Text that repairs were underway and the repair would take about 13 days, estimated completion date 6/10/2026 6/3/2026: Text that the repairs were at the halfway mark, estimated completion on target for 6/10 6/4/2026: Text confirming repairs were still on track for 6/10/2026 completion 6/9/2026: 12:21p.m. I called asking if we were still on track and to see if there was any way I could pick up at the end of the day 6/9 or first thing on 6/10. I was told that it was in painting and that my car would likely be ready closer to the end of the day 6/10 but possibly not until 6/11 morning. (Seemed reasonable) 1:33p.m. Text received delaying completion date to 6/12 6/11/2026: Text received delaying completion date to 6/15 (*no explanation why) 6/15/2026: 11:05am Cliff (my husband) called to confirm pickup and was told the vehicle was 'in reassembly and should be ready today'. 1:19pm Text received delaying completion to 6/17 3:41pm Cliff called to inquire and was told the wrong bumper / part# was received and a new one had to be ordered/shipped. (*Why were part #s not checked and verified prior to painting and/or reassembly?) 6/17/2026: 9:12am Text received delaying completion to 6/19 9:18am Cliff called, no answer 6/19/2026: 8:15am Cliff called to confirm completion and was told it was 'in reassembly and should be done today' 9:48am Text received delaying completion to 6/23 10:00am Cliff called and left a message requesting an explanation and for a manager to call 10:06am call returned from the receptionist with a message that the 'lower cover' wasn't received and it should be complete on Tuesday of next week. (*Again, why were parts not verified when received?) 6/23: repairs completed, car picked up

Likely to Recommend - 2.0/5.0 -

Took way too long and poor communication

Repair Quality - 4.5/5.0 -

I submitted the review / feedback already but keep getting the texts The repair itself is satisfactory but more than doubling the estimated repair timeframe due to operations inefficiencies is unacceptable. Workflow and project management improvements are needed to ensure parts and inventory management are accurate at the time of receipt, not at reassembly.

Customer Service - 2.0/5.0 -

See first comment - automated texts are not communication substitutes when timeframes are extended / delayed. Explanations are needed.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

We visited 5/20/26 and received an estimate and a 3 to 5 business day turn time. We made an appointment for 6/1/26 to allow plenty of time to order the door and waited until after the memorial day short work week. We left the car Sunday evening for the 6/1 appointment date. Unfortunately there was a mix up with names and tickets and I was told Wednesday when I called in that they didn't know what to do with car since no ticket was set up. So, the door had not been ordered. We were able to sort it out over the telephone, but I had pick up the car that day and then take it back the following Sunday evening for work to begin 6/8 with a 7 to 10 business day turn. After 10 bus. days the car still wasn't ready due to a weather stripping. I am unclear what this wasn't discovered and ordered much sooner. We finally got the car back 6/22. I do understand things happen and everyone was polite but I do feel there could have been better comminication. The difficultly around all of this was that it was my mother's car and her only transportation (other than myself and I work full time across town) and she did not have a rental. So having to make multiple trips and waiting 15 days was a little complicated.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

You guys did a great job on my black Honda CR-V, it looks just as it did before the damage I did to it. And I'm not sure who sees these comments, but Lisa and Andrew are so friendly and professional and went above and beyond to help me. I would have been happy with just the car looking good but the fact that Gerber is such a pleasant and efficient establishment makes the experience outstanding. I will certainly recommend y'all highly to others, and I do thank you for your good communication along the way and for being such a too notch outfit. 5 stars all the way!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was very impressed with the staff at Gerber. Lisa and Andrew are so friendly and helpful, and the communication through the entire time that my Honda was being repaired was great. And, my Honda looks fantastic again. I would highly recommend Gerber to everyone!

Customer Service - 5.0/5.0 -

Again, Lisa and Andrew are fantastic!

My Experience - 5.0/5.0 -

The service was great. The updates via SMS was vital to me because it kept me informed. This is a top-notch business.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I appreciate the attention detail this company took with my vehicle. Everyone was very personable and listened to me concerning the issues with my vehicle. The SMS/text messages on the progress of the repairs to my vehicle was very comforting. I had an all around great experience with this company and would boldly recommend all who would listen. Great work by great people.

Customer Service - 5.0/5.0 -

The receptionist was great and very friendly. I was helped to the best of their ability and I felt like they cared for my well being.

Likely to Recommend - 5.0/5.0 -

I just recommended somebody today

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good job, very pleased

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you for doing such an excellent job on my Jeep… I am appreciative of all of the expertise and respect that I was shown!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Lisa and Andrew were so nice. They make going there a pleasure. Andrew did a great job on the repairs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Lisa and Andrew were great! Andrew did a great job fixing the car and Lisa was very friendly. I would definitely recommend Gerber Collisin at this location.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very happy with the quality of work, and the communications I received while the repair was ongoing. Very nice facility, and super convenient from my home.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I would like this to be an anonymous feedback. Two issues: First, the lady at the front desk is borderline courteous but quickly becomes irritated. Second, during the repair a part adjacent to that specific area was missing which comprised the effectiveness of the repair itself (that I was spending close to $1000k on). However I was not told about this and only noticed the incorrect fit of the new part as I was about to drive away. I alerted the staff and they told me about the missing part and that they could purchase the part and install it. Of course I said yes but they should have told me about this during the initial repair process or the repair I WAS paying for that repair would have become worthless in weeks.

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

Gerber at this location generally does do good work. However the lady at the front is easily irritated. And during my last repair they failed to inform me of a part missing in the repair zone of their work which would have rendered the work they did do meaningless in weeks. It was only because I noticed the improper fit of the new part that I was told of this. After I paid additionally They ordered the missing part and installed it but only because I closely inspected before driving away.

Customer Service - 3.0/5.0 -

Lady at front is easily irritated. And the lady who handles the claims and coordinates repairs is definitely not irritable but her customer communication skills and enthusiasm to help find solutions are just average.

Returned Clean