Gerber Collision & Glass - Imperial

5.0 (760reviews)
99%
6348 US Hwy 61-67,  Imperial,  MO  63052
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In operation 85 years, 3 years at this location.

Gerber Collision & Glass - Imperial offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (760)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The staff receives high marks for friendliness, professionalism, and attentiveness throughout the repair process. Communication is a standout strength, with customers appreciating frequent text and phone updates that kept them informed at every stage. Timeliness is another highlight, as many vehicles were completed ahead of schedule, exceeding expectations. Customers also appreciated thoughtful extras like interior cleaning and detailing. A few customers noted minor issues such as missed parts, aftermarket fitment concerns, or occasional delays, reflecting areas customers themselves identified for improvement.
AI-Generated from reviews written in the last 12 months
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"... manager to the ones doing the actual work on the car. Everything was great and I was very happy with how quick it was and how they kept me updated with the process. They ..." Read more
"... wrong by going to Gerber they have your back and they're excellent at what they do." Read more
"They did an absolutely fantastic job. All the seams line up perfectly and it looks as good as new!"
"Gerber Collison in Imperial Missouri should be on a cover of a magazine as the best repair shop in America!"
"... professional and did a great job repairing my vehicle. You cant even tell there had been damage." Read more
"... imperial location! The customer service is exceptional! The timing of repairs beat my expectations and the vehicle looks amazing! I highly recommend Gerber for any ..." Read more
"... the whole time. Spent less than the estimate and finished the job 6 days sooner than expected. Doing business with them is a great experience." Read more
"... assess the entirety of the damage the week prior. The repair was completed within the same week it was originally supposed to start. Gerber getting to the ..." Read more
"Great communication and delivered MUCH earlier than promised"
"Everything was done correctly and sooner than expected!"
"The staff's communication with me via text and phone calls related to the repair progress was superb and greatly appreciated."
"Text status updates were great. No wondering what stage or status the vehicle was at."
"The updates were frequent without being annoying."
"... than a week. The process was very quick and easy and communication was exceptional." Read more
"Not always"

My Experience

I was very satisfied with experience at Gerber Collision & Glass and will be recommending them.

Likely to Recommend

Repair Quality

My truck looks great. The entire process from start to finish was efficient. I will be recommending Gerber Collision.

Customer Service

I was satisfied and will be recommending Gerber Collision and glass.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Did an excellent job. Car came back clean. Super helpful with helping to obtain a rental car.

Customer Service

Super helpful. Kept me up to date as my jeep was being repaired. Explained exactly what was being repaired and why

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

I really appreciated how they handled everything from getting my truck from the tow lot to doing the repair in a timely manner and even returning my rental car for me.

Repair Quality

Same comment as above.

Customer Service

Would have been a 10 but I had to return for a repair that was missed. However that missed repair was handled very quickly and professionally.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff was so helpful and courteous. They made the protest so easy and nice.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were pleasant to work with. Kept me up to date on the whole process. Would definitely recommend them for work.

Likely to Recommend

Repair Quality

Great work

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job

My Experience

I’m overall satisfied with the repair, once I got home I found that there were a few screws and push tabs missing from my inner fender liner. The communication through the process was great and the car looks great. I would recommend and use them again.

Likely to Recommend

Repair Quality

The work was done well, the communication was great. Once I got home I realized that there were quite a few push tabs and screws missing out of my inner fender liner and One of the mud flaps was reinstalled backwards.

Customer Service

The work was done well, the communication was great. Once I got home I realized that there were quite a few push tabs and screws missing out of my inner fender liner and One of the mud flaps was reinstalled backwards.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

It was ok

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work was excellent and completed in a timely manner. The entire team is fantastic and so friendly and helpful! I would never consider going anywhere else! Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The service and quality of work are outstanding! Blake kept me informed of the progress, and Mimi made everything with the rental car easy, drop off and pick up easy. My car was even detailed when I picked it up! Definitely recommend!

Likely to Recommend

Repair Quality

Good quality work and great customer service!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Quality work and my vehicle was completed when they stated.

Customer Service

Professional and friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Always helpful and quality work

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Pending on completion of this repair.

Repair Quality

Due to aftermarket parts not fitting properly.

Customer Service

My repair has not yet been completed. So far the technician was very helpful and friendly. The insurance carrier only approved an aftermarket bumper replacement, which clearly did not fit. They did their best to force it on, but it was apparent damage was happening, in trying to bend it to fit. They were understanding, and agreeable while offering to go back and argue for an OEM bumper replacement from the insurance carrier. I am still waiting for completion.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Worked with me throughout the whole calim and we're top notch!

Customer Service

Helpful and understanding

Kept me Informed?

Yes

Ready on Time?

Yes

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