Gerber Collision & Glass - Irmo/Evergreen Dr.
In operation 81 years, 5 years at this location.
Gerber Collision & Glass - Irmo / Evergreen Dr offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Other than a little delay at start, I received great service and communication on my status! Would highly recommend their service!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Gerber did an incredible job. The car looks like it just came off of the showroom floor.
Customer Service - 5.0/5.0 -
Very helpful in helping me navigate the process including handling my rental
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service
Returned Clean
My Experience - 5.0/5.0 -
Everything looks great! Every one there was so nice and helpful.
Likely to Recommend - 5.0/5.0 -
Just liked the name John Harris better😎
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly, professional, quick completion time, quality work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I have a whole on my hood from installing bug guard someone needs to call me to get it fixed
Likely to Recommend - 5.0/5.0 -
Wouldn't recommend anyone else
Repair Quality - 5.0/5.0 -
Absolutely beautiful paint job and body work. THANK YOU
Customer Service - 5.0/5.0 -
Very helpful staff all around!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was excellent and repair looks great. Thank you!
Customer Service - 5.0/5.0 -
Service was excellent. Very concerned about my satisfaction.
Returned Clean
My Experience - 0.0/5.0 -
The good news was that the car was completed earlier than I was originally informed. I had a real problem with how long it took to check out. When I walked into the office at 12:30, there was one person at the desk. This employee informed me he could not check me out on his computer. After the employee made several calls another person came to the desk. He apologized profusely. I informed him that I had another appointment in Columb ia at 2 and needed to go home first to let my puppy out of his crate. Then a third employee came into the office and the process of providing a receipt for the deductible paid was started and completed while the second employee appeared to be telling her how to complete it. I wasn't able to leave the lot until 1:30. This was after the walk around and an Enterprise employee helped me take items out of the car due to a previous appointment I had in the morning. No Gerber employee helped. Also, I had asked for an estimate for additional work such as paint touch up and removal of dent. I was never given an estimate. I was really disappointed in the office service. It was so unlike previous experiences I had with John Harris body shops. Not sure I would use Gerber again or recommend them.
My Experience - 5.0/5.0 -
I can’t stand to drive in a car with dens in them you took the dens out my car looks brand new thank you for making my car and me feel better great job well done. Thank you Ms.Jackson
Likely to Recommend - 0.5/5.0 -
——10
Repair Quality - 0.5/5.0 -
I’ll never use y’all again
Customer Service - 0.5/5.0 -
I wished I could give a 0 nothing but lies lies and lies
Kept me Informed?
No
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Communication could be better on time of completion and timing
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
All was well except for the missing part on the upper grille portion of my Tundra. Its a small cover /panel that covers wiring on the driver side of radiator. The grille was completely replaced but the part was not attached. Still waiting to hear back on when it will come in. It will take 30 seconds to pop on. I have photos of the piece if needed. Thanks -J Wilson
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
The work is great quality. The rate at which it was completed was better than most. The only issue was a missing part on the upper grille that was not put on during replacement. It had to be ordered and took an additional 4 days. I never received a call or text that it arrived at the shop. I drove by and the piece had arrived the previous day. Installation took 30 seconds and all is well now. Good body shop. Just need to work on communication and double check work! Thanks Gerber.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
THE WORK DONE ON MY 2016 COLORADO LOOKS BEAUTIFUL, HOWEVER THERE NEEDS TO BE WORK DONE ON PROMISES THE SERVICE WRITER PUTS OUT.
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
It appears this company has been sold to a new entity. The customer service is well below the standard we received during the last several times we used them. There was little to no communication, the vehicle was completed a week after promised (unlike times before when it was completed prior to the promised date) Brought another vehicle in for estimate when we picked this one up and it’s been several days and no one has called to advise.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
I understand there was a major transition in management during my vehicle repair. I am not unhappy that my car was delayed, but I am upset over the fact that my license plate was lost and an item was damaged and the shop did not call to update me on any of these problems.
Repair Quality - 1.5/5.0 -
The repair shop lost my license plate and we're delayed in completing my car by over 2 days. I never received status updates and had to call daily to find out about my license plate and status on delays. When I received my car back a decorative item on my dashboard was broken during repairs to my cars rear bumper. No one in the shop ever even mentioned this to me.
Customer Service - 3.5/5.0 -
When I spoke with individuals over the phone my issues were resolved. However, I am not entirely satisfied because I should have been receiving updates.