Gerber Collision & Glass - Kapolei

4.7 (944reviews)
95%
91-356 Komohana Place,  Kapolei,  HI  96707
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In operation 85 years, 5 years at this location.

Gerber Collision & Glass - Kapolei offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Hyundai
I-Car
Kia
Nissan
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Email

Reviews (944)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as excellent and vehicles returned looking brand new. The team is widely recognized for professionalism, friendliness, and genuine care. Communication stands out as a major strength, with regular text and phone updates keeping customers informed throughout the repair process. Many customers highlight that their vehicles were completed ahead of schedule, reflecting impressive efficiency. A few customers noted areas for improvement, including occasional paint imperfections, cleanliness concerns upon pickup, and isolated communication inconsistencies, all drawn directly from customer comments. Overall, the overwhelming majority of customers express high satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... was impressive and even finished ahead of schedule. My car looks like it never had any damage at all. 1010" Read more
"Repair quality to my 2014 Nissan Titan were beyond my expectations. It looks like my Baby again! THANK YOU Gerber Collision ..." Read more
"Overall repair is excellent and Im fully satisfied the details and the paint is perfectly match with the original ..." Read more
"... time, everything is done in a timely manner, and they always go above and beyond. This was our second time coming to them, and once again, we were not disappointed!" Read more
"They did a great job with the repair on our car. The color match is spot on. They estimated the repair ..." Read more
"Very professional and time of completion of repair was within 2 12 days with estimate time of 5 days is remarkable. The Gerber employees are professional ..." Read more
"They were highly communicative during the process. Got my car back three weeks sooner than estimated pick up. They did a great job."
"Excellent workjob. Was expecting a longer repair time, very satisfied with the over all outcome. Gerber maintained excellent communications and was ..." Read more
"From drop off to pickup 8 days later it was nothing but a flawlessly process! Team at Gerber Collision did an awesome job!!! 🤙🏼🤙🏼"
"Really awesome work, finished a week earlier than anticipated. Good as new when it comes to my truck!"
"Their communication was impeccable. I was seen without waiting and messaged with every step of the repairs. Everyone ..." Read more
"Excellent communication with customer. Everyone very professional and knowledgeable and helpful. Excellent interaction ..." Read more
"You guys are the best communicators. I got detail messages every Tuesday and Thursday. We never expected that ..." Read more
"The service was very professional, communication was great! And the work was done in a timely manner."
"Mixed messages sent through text"

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team at Gerber made the repair process easy and took great care of my Jeep. Everyone was professional, communication was clear, and I’m very pleased with the finished work. Please pass along my thanks to the whole team for a job well done.

My Experience

Tanya helped out A LOT and made the process clear and easy for me.

My Experience

The team was so amazing to work with! Updates given twice a week and the car was done before the expected due date! Pleasure to work with everyone at the office! Truly felt cared for! Thank you!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The folks did a fantastic job!

Customer Service

Customer Service were very friendly making the process much more easy.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Lools like fender is not seated all the way. Also small chip in paint still there

Customer Service

Person on telephone named camille didn’t answer questions specifically

Kept me Informed?

No

Ready on Time?

No

My Experience

Thank you for making it a quick & easy process. Truly appreciate it.

Likely to Recommend

Repair Quality

Very pristine & quality work

Customer Service

Very good communication.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I was completely satisfied that the repair was completed within a day. However, there was a part that I specifically needed to have replaced, and unfortunately, it was not replaced. Overall, I am very satisfied with the outcome. Thank you Robbie.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Awesome job! Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff of Gerber Collision and Glass was very helpful and kept me consistently updated on the progress of repairs on my car, they went into detail on what repairs were done to my vehicle and having Enterprise rental car onsite is outstanding, would recommend this company to anyone who needs car repairs done.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Staff were professional and kind. Geo and Robbie provided excellent customer service. They called me back when they said they would. It was difficult not to have my vehicle however the experience received from Gerber collision made it bearable. Mahalo for providing service with Aloha. I would definitely reccomend to family & friends.

Likely to Recommend

Repair Quality

Customer Service

Excellent

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service , thanks for giving me updates on the repairs . Y’all didn’t disappoint me at all , highly recommended . Very professional service . Nice people and full of aloha . Keep up the good work .

My Experience

Good job

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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