Gerber Collision & Glass - Kimberly
In operation 81 years, 4 years at this location.
Gerber Collision & Glass - Kimberly offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work. Definitely happy with results. Thank you for the quick turnaround.
Customer Service - 5.0/5.0 -
Always in contact with. Very helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent communication from Sam. Overall I had a good experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Sam responded in a timely manner and answered all questions I had.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair looks great. Car returned very clean. Highly recommend Gerber for collision repair service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I was told conflicting information several times and for 3 weeks kept being told my car would be complete, and it wasn’t. I was never informed otherwise by Gerber voluntarily. I called. I changed plans. I went to pick my car up. It wouldn’t be done. I am very understanding if communicated to honestly. That did not occur.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0 -
There were scratches on the rear of my car that were not there prior to the accident. They were not included in the estimate or repair.
Customer Service - 0.5/5.0 -
From start to finish I was told one thing and something else would occur. I was told I would be kept informed and never was unless I called including twice when I was told that my car would for sure be finished, and it wasn’t. I was told three times that my hood had been painted. Once I was told that they were waiting on a headlight, but nothing had to be painted, then the headlight was there, but the hood needed to be painted. Then the painter was on vacation. They asked me if it could be sent to Oshkosh, and it would for sure be done…then never called me to say it never went to Oshkosh and wasn’t done. Then, he was back. I finally was called 6 days later to say the hood was painted, the car just needs to be reassembled. It will be ready in the afternoon Friday. I arrive at 2 pm…I wait to be told the painter called in sick?? I thought it was painted already. Then, he will be here Monday. It will be ready. I heard nothing until Tuesday afternoon after filing a formal complaint with my insurance company. I was told the car was done. I arrived to pick it up and waited because the guy who had my keys was gone. I would have been totally ok with hiccups if I had been kept informed. I even said hey just text me. Being lied to was what threw me over the edge.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The car looks amazing and the staff was awesome
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job great staff
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Long delay but they were pretty good about communicating.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Very nice people to talk with. Only issue was I had to initiate all of the communication. Felt like I had to reach out to ensure things were moving along.
Returned Clean
My Experience - 5.0/5.0 -
everything was professional, quick and communicated great. if i had questions, i got quick responses.
My Experience - 5.0/5.0 -
Good work