Gerber Collision & Glass - Appleton/Wisconsin Ave.

4.7 (928reviews)

94%

(920) 733-3893

5555 W Wisconsin Ave, Appleton, WI 54913

94%

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5555 W Wisconsin Ave
Appleton, WI 54913

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Take photos and get an online estimate

Online Estimate

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Book Appointment

About Gerber Collision & Glass - Appleton/Wisconsin Ave.

See Photos

5555 W Wisconsin Ave
Appleton, WI 54913

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

In operation 85 years, 5 years at this location.

Gerber Collision & Glass - Appleton / Wisconsin Ave offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

I-Car

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Website

Reviews (928)

Sort By:
Newest
Rating

843 Customers Rated

5 Stars

72.5% Complete

(673)
4 Stars

8.6% Complete

(80)
3 Stars

4% Complete

(37)
2 Stars

2.6% Complete

(24)
1 Star

0.5% Complete

(5)
< 1 Star

2.6% Complete

(24)

Customers say

Overall Customer Satisfaction

Customers consistently praise the repair shop for exceptional communication throughout the repair process, with many highlighting the regular text and email updates that keep them informed at every step. The quality of workmanship receives outstanding feedback, with numerous customers noting their vehicles look like new or even better than before the damage occurred. Customer service is frequently described as excellent, professional, and friendly, with staff being accommodating and helpful with insurance processes. Many repairs are completed ahead of schedule, which customers greatly appreciate. The shop demonstrates strong problem-solving abilities, quickly addressing any issues that arise after pickup. While some customers experienced communication delays or scheduling challenges, the overall sentiment reflects high satisfaction with the professional service and superior repair quality.

Select to learn more

Service Quality
Communication

"Very well done job on the repairs. The car looks amazing and the doors that were replaced work perfectly."

"The quality of the service who ever worked on my car did an excellent job,the caring, politeness was just ..." Read more

"Excellent customer service and workmanship. Made the entire process as painless and easy as possible for ..." Read more

"The car looked like it never happened. It was clean and I was happy with the care that was taken"

"Work was done very well. Cant even tell there was damage."

"Loved the updates about where we were in the process"

"I love the updated emails, text messages, phone calls, all around communication!"

"Great communication! Love the text updates with where we were at in the process"

"We were constantly updated regarding the status of our car repair. We certainly appreciated that."

"My only critique is that the communication on when the car would be ready was lacking. I was quoted a date ..." Read more

Service Quality
Communication

Service Quality
Communication

"Very well done job on the repairs. The car looks amazing and the doors that were replaced work perfectly."

"The quality of the service who ever worked on my car did an excellent job,the caring, politeness was just ..." Read more

"Excellent customer service and workmanship. Made the entire process as painless and easy as possible for ..." Read more

"The car looked like it never happened. It was clean and I was happy with the care that was taken"

"Work was done very well. Cant even tell there was damage."

"Loved the updates about where we were in the process"

"I love the updated emails, text messages, phone calls, all around communication!"

"Great communication! Love the text updates with where we were at in the process"

"We were constantly updated regarding the status of our car repair. We certainly appreciated that."

"My only critique is that the communication on when the car would be ready was lacking. I was quoted a date ..." Read more

Julie (Honda owner) reviewed 7/31/26

I would definitely recommend my friends.

Excellent , will go back.

Excellent, they were very nice and warming.

Travis (Volkswagen owner) reviewed 7/30/26

The car is not even finished yet. We have to bring it back cause there wasn’t things done, right

Anonymous (Chevrolet owner) reviewed 7/28/26

job well done

Daniel (Land Rover owner) reviewed 7/28/26

After picking the car up today the coolant light turn on and the from drivers side light is foggy and wet. This was not the case before my car got to sent to the shop. The communication was very poor during my fix. I got multiple messages saying it would be done on the 15th of July. The 15th of July came and I wait to hear and I heard nothing so I called late afternoon. At that point they told me it would be another week. They reported they ordered the wrong parts twice. Then offered a car rental which the only thing available was a minivan. This was no where near an equivalent match to my landrover. Now I have to bring the car back again after them having it for a full month. Very frustrating process.

Patrice (Nissan owner) reviewed 7/27/26

I am satisfied with the repair work done on my car front bumper of my Nissan Merono

Good company who gets the work done professionally

Satisfied with the work done on the car

Customer service answered any questions I asked about the service

Anonymous (RAM owner) reviewed 7/27/26

Great communication throughout the process, work looks great.

Great work, great communication throughout the job

Alex (GMC owner) reviewed 7/20/26

Lisa (Lexus owner) reviewed 7/20/26

Jacob (Ford owner) reviewed 7/17/26

Sonya (Chevrolet owner) reviewed 7/16/26

River (Honda owner) reviewed 7/16/26

Jeff (Subaru owner) reviewed 7/16/26

Communication was very poor. Wasn’t told vehicle was not being serviced at location that I booked through. Then wasn’t told again when it was moved to a third location. Was told that I would get calls when it arrived at the other location and weekly updates, never received any of that. Had to call multiple times, separately for VIN information, insurance information even though that was provided at booking and payment information.

See previous comments. Employee did seem like he wanted to get it right in the end.

Emily (Volvo owner) reviewed 7/16/26

James (RAM owner) reviewed 7/15/26

Gerardo (Chevrolet owner) reviewed 7/9/26

I’m very happy this company make good job for me so I recommended all my friends

Dennis (Ford owner) reviewed 7/8/26

Shelly (Chevrolet owner) reviewed 7/8/26

Excellent work & updates on progress.

Everyone was great to work with & quick to answer questions.

Jenessa (Hyundai owner) reviewed 7/7/26

Repair was done in a timely matter and looks great. Unfortunately the front center console inside got a small burn hole on it while it was being worked on. I showed it to an employee when I picked it up and he took pictures of it. I was disappointed to see that there were still small pieces of glass on the interior.

Friendly and helpful. Appreciated the communication and updates.

John & Linda (Subaru owner) reviewed 6/30/26

So happy with Gerber. My car is like new and the people there are professional.

Jessica (Chevrolet owner) reviewed 6/30/26

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The average cost of auto body repair for a vehicle damaged in an accident in 2021 was $3,790.

Gerber Collision & Glass - Appleton/Wisconsin Ave.

Take photos and get an online estimate

Schedule an estimate appointment

About Gerber Collision & Glass - Appleton/Wisconsin Ave.

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (928)

843 Customers Rated

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.5/5.0

Repair Quality - 2.5/5.0 -

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

Customer Service - 1.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0