Gerber Collision & Glass - Oshkosh
In operation 81 years, 6 years at this location.
Gerber Collision & Glass - Oshkosh offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
A few issues. 1- significant paint dust and debris driver's side window and windshield. 2 - Very poor quality of "wash." Must have used a very dirty rag to clean and dry truck after final wash, streaking everywhere and it required two car washes to get it off. 3- Paint or grease finger prints that I still am unable to remove from black door pillar between driver and rear passenger door. 4 - Passenger door, driver's side grinds when opening. I have found there is a contact point on driver side passenger door hinge that was not filed down and the door grinds against it. This one is a carryover from repairs done this past spring. I'm certain these all would be rectified by Gerber however I just don't have the time to bring truck in again for an extended time to do these things.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was so nice, my car looks amazing. Thank you for taking such great care of it!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
Chip on the bumper that was just repainted that didn’t come from us. Scrapes on the side of my driver side passenger door, to my gas tank door that also didn’t come from us. Checked cameras at my husbands work and my home. Those are the only places it been driven since receiving it back. Not pleased at all.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
It was very frustrating to have to reschedule my vehicle for repair after it sat for 3 days with no work being done. No one contacted me, I called to inquire. Once my vehicle went back for the next scheduled appt, I felt like I was contacting them more than they were contacting me. The car was delayed in completion because a part needed to be reordered due to damage. This is also frustrating since the parts were ordered & on hand for the initial appt, or so I was told. It feels like this shop has too much work & the ball gets dropped. Nice people. Repair looks nice. I expect better customer service from a preferred shop through my insurance.
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Appreciated how friendly everyone was and how smooth and organized the process was.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service the whole team was great nice job by all
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything Was great
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Carmin was phenomenal and Kimberly kept me updated.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
There are spots on my windshield that won't come off with windshield washer
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Truck was very dirty and still had glass in it all over I was told more than once it was being “detailed “ I must have misunderstood what that meant!
Customer Service - 4.0/5.0 -
Kept in touch with me through text and phone calls!
Returned Clean
My Experience - 0.0/5.0 -
My car was in repair for a very long time. From the day of my estimate to when I could pick up my car was 17 days. It was a simple bumper replacement so I don’t understand why it took so long. I was also unimpressed with customer service as I got very little updates and nobody knew who I was whenever I came in.
Likely to Recommend - 1.5/5.0 -
I wouldn’t recommend due to slow turnaround time
Repair Quality - 2.5/5.0 -
Was fine. The actual repair itself was good. The timeline was crazy. It took over two weeks from the time of an estimate to the finished repair. It took work days from when I dropped my car off until the finished repair. Nobody gave me a firm timeline when I asked a few times. Communication was pretty sporadic and from random employees. Nobody was ever the one person I talked to.
Customer Service - 2.0/5.0 -
Read first message. Very random and not super well known. Paperwork was well done though.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Finished ahead of schedule they where extremely courteous
Likely to Recommend - 5.0/5.0 -
Did good work
Repair Quality - 5.0/5.0 -
They where extremely polite and explained everything and finished ahead of timr
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Work was well done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kimberly and Carmin are very customer service oriented