Gerber Collision & Glass - Kimberly
In operation 81 years, 4 years at this location.
Gerber Collision & Glass - Kimberly offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You guys did a fantastic job with my car and updating me during the process! Super polite and courteous and all around great service! Thanks for fixing up my clown car, haha :)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went great!
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 2.0/5.0 -
The process and communication was fine. However after getting car home the paint does not match the rest of the car. There is a clear difference between the front bumper and quarter panels. Bumper is very white where rest of the car is slightly more gray tone. Would like a refund for the cost of painting because it does not match. I have no interest in brining car in and not having car for 3 weeks.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The crew was helpful, friendly and knowledgeable. The repairs look great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Keep up the great work and the staff was so helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was so nuce and u all did a great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0 -
Told too many times when my car would be done and dates were missed. Never got a call explaining delays and received information update’s only only through text messages or when I called asking. At times was told I would get a call back only for no one to follow through until I called again.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
There are some rivits missing under the back glass and inside the rear passenger wheel well. The back glass looks like its off centered, and one of the rear fenders doesn't sit tight and it's low
Likely to Recommend - 3.0/5.0 -
When we picked the vehicle up it was after hours because we dont get out of work in time to make it to the shop before they close. It was dark when we brought it home. Then it rained for 2 days. After an inital inspection of my vehicle I noticed a few things that didnt get finshed. I had to bring the vehicle back because it was missing some rivets to hold the interior trim on, both rear fenders were not lined up right so they wouldn't stay clicked in like they should. One rear fender was dented slightly like it was pushed to hard when installing. The rear passenger wheel well was missing half the screws to hold it in place. The biggest issue was the rear glass. The glass was very clearly off centered and when the rain came it was leaking right down the inside of the vehicle. The plastic trim on the inside was missing the rivets that hold it in place so it made it hard to close the glass because the trim would push up. The piece of trim is cracked all along the inside. I called and they got the vehicle in right away. I had to bring a friend to give me a ride while they worked on it again. They fixed it that day and I returned to pick the vehicle up and it was in their front parking lot unlocked. I did have to ask for someone to show me what they worked on. Everything looked better like it should of when I picked it up the first time. Except the plastic trim that's still very clearly cracked. I was just about to leave when I tried to open the rear lift gate and It wouldn't open. I called Gerber while still in the parking lot and the man who showed me the vehicle 5 mins earlier also tried to open and couldn't. He went and got the mechanic. The mechanic kept slamming the rear glass trying to get it to open. He was very nice and asked if I had time that he could take in back in the shop and take the panel off. Soon all the office ladies left. One did stop and tell me they were still working on my vehicle but she had locked the office doors. After 30 mins the adjuster returned asking if i could leave the vehicle over night so they could continue trying to open it tomorrow. He said it would pointless for me to take it home as it wouldn't be able to use the back anyways. I agreed and left vehicle. Luckily I still had friend with that could drive me back home an hour away. They called the next morning at almost 10 saying it was ready to be picked up again. I asked if they said what was wrong and she said they got it open for me. When I arrived a few hours later I noticed before I even got the keys that my vehicle was again left in their front parking lot unlocked again. I went in and the receptionist put my keys on the counter I tried to ask her something but I didn't realize she was on the phone. So I stopped asking and waited. When she was off the phone I asked her if they said what was wrong with the lift gate. She replied I'm not sure they didn't say then just stared at me. I informed her again that my vehicle was left unlocked in their parking lot for the second time. She looked at me for a second then apologized. I left but before I left again I checked to make sure all was in order and working because I really don't want to have to return again. I understand things happen and sometimes things get missed. But the amount of things that were missed was to much. I feel like it was a rushed job. I'm not sure how the person who detailed it didn't notice either. Let alone the 3 extra trips I had to make to Kimberly
Repair Quality - 3.5/5.0 -
Overall it was okay. Many issues to be fixed after it was fixed.
Customer Service - 3.5/5.0 -
They were nice when I talked to them. When I would ask what was wrong with my vehicle they didn't know. I'd be put on hold so she could ask. If I had another question it was the same thing. The last time I was there I asked what was wrong with my lift gate they couldn't get to open the day before. She replied they didn't say then just looked at me. She didn't even go check. I still have no idea what was wrong with it.
Returned Clean
Ready on Time?
Yes
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Truck looks great. Thank you.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Car is owned by wife Gloria nit Chris. Talk to her
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
100%
Repair Quality - 5.0/5.0 -
The ladies that help me in the end of the process of picking up my car were so kind and so helpful. They made a stressful situation better. Thank you both so much.