Gerber Collision & Glass - Kokomo

My Experience - 0.0/5.0 -

Good job, except the backup camera is in wrong. We need to bring it in tomorrow.

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0 -

The shop is usually very busy, I would recommend with that thought in mind. I personally did not expect my car to be done as quickly as it was.

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 1.0/5.0

Repair Quality - 2.0/5.0 -

My vehicle was moved to Kokomo without telling me in advance. In addition, the exhaust was not mounted properly and my rear bumper sensors were not properly calibrated. I was told I would get a call back to talk about how this would be resolved today but no one called.

Customer Service - 2.5/5.0 -

My vehicle was moved to Kokomo without telling me in advance. In addition, the exhaust was not mounted properly and my rear bumper sensors were not properly calibrated. I was told I would get a call back to talk about how this would be resolved today but no one called.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I was extremely happy with the work they did.

Repair Quality - 5.0/5.0 -

I was very impressed with the knowledge, speed, ease, and updating concerning my car repair.

Customer Service - 5.0/5.0 -

I’m a customer for life because of the customer service as well as the quality of work. Kendra at the KOKOMO location was personable and knowledgeable and kept me updated through the whole process. She did an excellent job.

Returned Clean

My Experience - 5.0/5.0 -

Looks beautiful!!!

Likely to Recommend - 3.0/5.0 -

They were responsive to my complaints.

Repair Quality - 3.0/5.0 -

The car had to be returned the next day for things that were missed. They kept the car for another 7 days. Farm Bureau was great!

Customer Service - 3.5/5.0 -

Responsive the first trip. Second time not so much.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I would recommend Kokomo, never Westfield.

Repair Quality - 4.5/5.0 -

Everything seems perfect except there was some overspray on the work they did and they forgot to use a clay-bar on it to smooth it out. I called and they will take care of it within the next 1 to 2 weeks.

Customer Service - 5.0/5.0 -

This rating depends on which Gerber you are talking about. The car was originally taken to Westfield, Indiana and was told it would be finished in two weeks. Imagine my surprise when Liz, from Kokomo called to let me know they would be getting ready to start working on the car. Westfield had let it set in their lot for over two weeks and did not contact me or my insurance company they wanted to move it to Kokomo. There was never any phone calls concerning my car over two weeks to let me know what was going on. Would never deal with that place of business again. On the other hand, Liz at Kokomo, called twice a week and talked to me in person about the status of the repairs. Very professional and took the time to answer all my questions. Due to her, I definitely would take the car back to Kokomo if needed.

My Experience - 5.0/5.0 -

Y’all do really really good work and I always come to y’all when I need work done Thank you very much.

My Experience - 5.0/5.0 -

The whole experience was great! Still can’t believe all the work was completed in less than 2 weeks, and the truck looks amazing.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

While driving home from Kokomo, I heard air coming through the front windshield. This was never there before, but you didn’t work on the front of the vehicle. Other than this, I am beyond satisfied! It looks great and I’m glad to have it back looking great!

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I chose Gerber Collision & Glass in Kokomo after being referred by a family member. Progressive asked me to select a body shop following a rear end collision, and unfortunately, this experience turned into an almost six-week ordeal. I dropped my vehicle off on Monday, July 6. Liz was incredibly nice and initially told me the repairs would take approximately two weeks. The first text update I received listed July 29 as the completion date, but Liz explained that the date included extra time as a cushion and that my vehicle could still be finished closer to the original estimate. During the first portion of the repair, she provided timely updates, which I greatly appreciated. On July 21, I was notified that my vehicle was ready. I left work early to arrive before they closed at 5:00. When I arrived, I immediately noticed several dings in the rear bumper they had repaired and painted, along with sharp corners near the wheel well that should have been rounded. While driving home, I heard a loud wind whistling noise, even at only 5 mph. Once home, I discovered a hole near the bottom driver’s side corner of the windshield where I could see into the vehicle from the outside. Gerber had not been hired to repair the windshield or front end. I also noticed the front of my car appeared off center, with a larger space between the hood and body on one side. When I reported these problems, I was told Gerber had only painted near the side and front, so they did not know how it could have happened. A Progressive representative who worked with Gerber then called me. He laughed while I explained the problems, questioned whether I was actually hearing the wind noise, and acted as though the issues must have existed before the accident. I drove the vehicle for approximately a week and a half after the collision without ever hearing that noise. It began after my vehicle had been at Gerber. His attitude was dismissive, accusatory, and extremely unprofessional. I told Gerber I did not want to speak with him again. Liz assured me his manager would contact me, and Trae was wonderful. Trae and Marty met with me at Gerber, listened to my concerns, test drove the vehicle, confirmed the noise, and developed a plan. They agreed to repair the opening near the windshield, inspect the frame, and correct the imperfections that should have been fixed the first time. After that meeting, communication from Marty was nearly nonexistent. I repeatedly had to call multiple times a day and leave messages just to receive an update, even after he promised to contact me. The projected completion date changed from Friday to the following Wednesday, and then to Friday of the next week. Each time, I had to chase down the information myself. I also had to leave work early four separate times, often with very little notice, which caused problems for me at work. When I finally picked up my vehicle, there were still two dings, one on each side of the rear bumper, even though the bumper had now been repaired and painted twice. There are also two bumper pieces that do not sit flush with each other. At this point, I simply do not want my vehicle left at Gerber Kokomo any longer. I would rate the final appearance and quality of the repairs an 8 out of 10, customer service a 4 out of 10, and communication and updates a 0 out of 10 because of how difficult it was to get information from Marty. I sincerely appreciate Liz and Trae because they were kind, helpful, and professional.

Customer Service - 0.5/5.0 -

Unfortunately, their efforts were not enough to make up for the poor communication, repeated inconvenience, additional damage that appeared while my vehicle was in Gerber’s care, and unfinished imperfections. This experience consumed an enormous amount of my time and caused a great deal of stress. I was the person who got hit, yet somehow, I feel like I am the one who paid the price for it.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The. Gerber team was professional and very courtesy and the body work was excellent

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0