Gerber Collision & Glass - Kokomo

My Experience - 5.0/5.0 -

Great staff, well done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great service

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They were very nice people and they got the job done in a very timely manner

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you very much for your professionalism and patience while answering all of my questions. My car looks great!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 2.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

Very dusty but was painted inside looked good

Repair Quality - 2.5/5.0

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

very much so

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

felt like my problem was important and that they cared

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thank you for the estimate on our dodge truck. Unfortunately, State Farm totaled it.

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

We were very dissatisfied with the turn around time in our car repair. We were told when we brought it in that it would take about a week. We took it in on July 18th and 5 weeks later, after many complaints from us as well as our insurance company we picked it up. At that time there was an issue with the airconditioning system not working properly and was very likely the result of pulling the engine and not being aware of the conditions that occur when disconnecting and reconnecting the battery which probably created the problem. Therefore it was repaired by the local dealership, charged to Gerber and then billed to our insurance. I am not happy about that. It is quite obvious that when you are contracted to repair a car, you make false promises on turn around time because, obviously, you overbook and cannot handle the workload in a reasonable amount of time. The very same situation happened to a friend of mind and they were very upset as well and you have heard from them as well. I felt like we were given a lot of lip service to try to pacify us. New business practices need to be implemented by you which means do not make promises you cannot keep.

Customer Service - 0.5/5.0 -

See item one.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

I was told it would be nearly two week before my vehicle could get in. Then, when I arrived at the scheduled time, my information was not in the computer. However, the staff got me I that day and provides excellent service.

Customer Service - 4.5/5.0

Returned Clean

My Experience - 0.0/5.0 -

I will not recommend you to anyone& will let others know how unhappy I was.

My Experience - 5.0/5.0 -

Service was great wasn't expecting car to get done so early. Car looked great. Thanks Gerber.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Commuinication bad