Gerber Collision & Glass - Lafayette/Fairfield Ct.
Gerber Collision & Glass - Lafayette/Fairfield offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
As I mentioned at this particular facility that by 2021 GMC Sierra Duramax was taken they did a great job putting it back to OEM
Repair Quality - 5.0/5.0 -
They went above and beyond!! The repair and the work that I had done at this repair center is by far superior!! I wanna think Shay at the front desk as well as I believe Nathaniel… They kept me up-to-date. They even went and detailed the inside of my truck and cleaned up my mess lol thank you so much for all that you do!
Customer Service - 5.0/5.0 -
When above and beyond their work is superior at this location, a receptionist Shey kept me informed of the progress as well as the gentleman who did my estimate. Even went as far as cleaning out the inside of my truck I would recommend this facility to anyone that needs car repairs especially if you love your vehicle. They seem like they took as much care as I do!! Keep up the good work!
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
There were scratches on my vehicle that the estimator and I pointed out and marked down that would be repaired along with other scratches on the vehicle and they were not repaired. I took pictures the day I picked my vehicle up in the parking lot and noticed there were still areas that needed repaired. It was hard to see my car clearly as it is black and my car was dusty but I took pictures of what I could. I have tried getting in contact with the estimator for over a week now. I have called multiple times and have emailed with no response. I usually get answered by Shae at the front desk and have been told I would receive a call multiple times and I still haven’t heard anything. I’m getting frustrated and I understand things can be missed as far as the vehicle…but, when it comes to customer service I would not recommended Gerber collision. I paid my deductible and pay my insurance monthly and faithfully, I expected my car to be repaired correctly and I do feel like with the zero responses I’m being ignored and that your company has the hope I just stop calling and let it go. I would be surprised if anyone even calls from this review.
Customer Service - 1.5/5.0 -
Zero response back via phone or email. Shae at the front desk never once asked for me to speak with a manager or anyone else after calling multiple times. I had to finally get stern and asked myself.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will definitely recommend this place to friends and family, very professional in their work.
Repair Quality - 5.0/5.0 -
Really awesome work and very professional.
Customer Service - 5.0/5.0 -
Awesome service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
When vehicle was ready it was super clean inside and out
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
If I had known how clean it would be, I would have removed everything! It was beautiful. I ca not even see the repair? Fantastic. They kept me informed of their progress. Highly recommend this place!
My Experience - 5.0/5.0 -
Gerber was very helpful thru the entire process and did a great job on the paint work. Will recommend to others!
Likely to Recommend - 5.0/5.0 -
Service was exceptional
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very accommodating and thorough
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The whole team went above and beyond! They were able to locate the custom after market parts for my Jeep. Good communication on all levels!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I love the work and how it looks
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Very bad at communicating took way longer than it should to get my car done and back to me will be telling everyone i work with to not bring their vehicles here.
Customer Service - 0.5/5.0 -
Always an excuse but never seemed to wanna let me know till I called an asked a week later
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Ditto
Repair Quality - 5.0/5.0 -
I and my granddaughter were both very happy
Customer Service - 5.0/5.0 -
Ditto
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Great job, done ahead of schedule.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Marti, Nick and staff were all very knowledgeable and professional. They explained everything really well and my car was finished ahead of schedule! I would highly recommend Gerber to anyone.