Gerber Collision & Glass - Lafayette/Farabee Dr.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Cars looks like new

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

The hood of my car was not painted the entire front bumper was damaged and Gerber in Lafayette IN said the chips in the paint on the hood of the car was from rocks not understanding how the crash wouldn’t effect the hood of the car as well since there were No chips in the paint before the accident Even the Horn of the car is not working it rides like there was no vehicle repair at all… Very Unhappy 😞

Customer Service - 0.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

The general manager went above and beyond. Especially after she heard that there was an issue with a staff member. Not only did she promptly get the claim termed into my warranty place But they got my vehicle in quickly to be fixed. I appreciate all the staff at my local Gerber Collision and their hard work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Good

Repair Quality - 5.0/5.0 -

Good communication, good repair

Customer Service - 5.0/5.0 -

Explain good

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 5.0/5.0 -

Very satisfied with personality

Likely to Recommend - 2.5/5.0 -

I probably would. The car turned out fine but I think I would want them to give an actual completion date that they had to reasonably stick to. Please understand I use to work at a collision shop and there wasn't much of an excuse for this.

Repair Quality - 1.0/5.0 -

It took 2 months to get our car back and they left the old fender in the car

Customer Service - 1.0/5.0 -

Once again it took 2 months. I scheduled this on my plant shut down so we wouldn't need the car for a couple weeks.

My Experience - 5.0/5.0 -

This is their favorite customer the ladies in the office are super helpful very understanding of the situation, couldn’t ask for any other individuals to help me through this time they were wonderful

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks did a really good job!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Gerber is professional clean and this is the second time I've been there. Never had any problems. It's always done right the first time.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Pleased with repair but not the time it took to do it. We were told by State Farm that if we went with Gerber that our vehicle would be moved in front of non State Farm vehicles and would reduce time that Gerber would have our vehicle. We had to pay for rental car out of our pocket for 2 weeks.

Likely to Recommend - 2.5/5.0 -

I am in the middle on this one. This is second vehicle we have had in your shop and each time was longer than it should have been. I contacted State Farm to tell them that they need not tell their insured customer that State Farm gets priority ahead of other customers because that doesn’t happen.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Eric was very say to talk to and explained everything and made follow up calls to let me know the progress. Very good person on your team.

Returned Clean

Likely to Recommend - 5.0/5.0 -

We had a very good experience working with Gerber and are very happy with the results.

Repair Quality - 5.0/5.0 -

They were very good about keeping us informed on when the repairs would be completed. They worked with my insurance company and were always polite and personable.

Customer Service - 5.0/5.0 -

Great to work with!

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0

Customer Service - 2.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The Gerber team did an outstanding job!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

It took 84 days for my car to be repaired. I kept getting a date, and the calls would say its on track and then that week it would be finished i would get a message that they need another week until then they just stopped telling me timelines. The updates said we are tracking but to no indication of tracking to what. I will never go back to a gerber again. This was an awful experience, incrediblly stressful.

Likely to Recommend - 0.5/5.0 -

I will tell everyone i know to avoid all of gerber from now on. This was a terrible experience.

Repair Quality - 2.5/5.0

Customer Service - 0.5/5.0 -

This was the worst customer service experience i have ever received. The gm was even involved and there was no explanation. I was given a date that just continued to push back with little explanation. I received better communication from my rental car company than i did from gerber. Once i pushed them they stopped replying with a date and stated its tracking. With no idea on what tracking means. My car was scheduled 30 days to work on and ended up taking 85 days which is absolutely ridiculous.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

No one could help me when I went in for the assessment due to a mandatory corporate meeting every one was required to attend even though I had an appointment. So I had to come back another day. I live 40 minutes away

Likely to Recommend - 3.0/5.0

Repair Quality - 2.5/5.0

Customer Service - 3.5/5.0