Gerber Collision & Glass - Lafayette/Farabee Dr.
Gerber Collision & Glass - Lafayette/Farabee offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
No one could help me when I went in for the assessment due to a mandatory corporate meeting every one was required to attend even though I had an appointment. So I had to come back another day. I live 40 minutes away
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We appreciated Eric’s communication every step of the way during the process to repair our car. He has a passion for his customers
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Eric kept us informed every step of the way in the repair process and we got our car back when he promised we would. Very happy with all the detail and care Gerber put into its work
Customer Service - 5.0/5.0 -
Same response as previous. Also, Shay was always very pleasant on the phone. Getbet is a well run company here in Lafsyette.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
I had work done a month earlier and the work was replacing much of the front end. You charged me to check the codes. I understand that with wire charges and such. They didn’t the window trim and we agreed that I would bring it back in later when they received the trim. The trim was glued to the top of the window, nothing to do with the basic operating system. They changed me for second code check which I think is not needed. This was 130+ dollars that I would like back. Thank. Howard phone #765-412-1277
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am very satisfied with the work done on my truck. Everyone I came in contact with was very nice, and I got frequent updates on how everything was going.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I was very dissatisfied with the customer service and lack of communication from Gerber. I plan to email the store manager my concerns as well.
Likely to Recommend - 0.5/5.0 -
Due to customer service and lack of communication, I will not be recommending Gerber.
Repair Quality - 4.0/5.0 -
I had a lose volume button on my steer wheel and I got a notification that my windshield shield wiper fluid was empty after leaving Gerber.
Customer Service - 0.5/5.0 -
I am so dissatisfied with the customer service from Gerber. I was quoted 01/30 as the day my car would be ready, but that was not he case. I understand things happen, especially when waiting on 3rd party vendors, but what I don't understand is calling the customer to update them on progress. Gerber stopped all communication starting on 01/29. If I wanted an update on my car, I had to call. I even stopped in the store on one occasion and the employee could not get up out of her chair to come talk to me at the receptionist desk. She stayed in her office, in her chair and made me shout to talk to her across the whole entire lobby. When asked if they were going to call me to update me on the progress of my car, since they were now past the intended due date, I got no response. I will never go back to Gerber nor do I plan on recommending them to anyone due to their customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The only thing was didn’t put any wind shield fluid in it.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service , especially from Shey.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
They did a great job on fixing my Ford looks great.