Gerber Collision & Glass - Lake Charles/Broad St.

4.9 (576reviews)

98%

(337) 485-5190

3322 Broad St, Lake Charles, LA 70615

98%

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3322 Broad St
Lake Charles, LA 70615

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About Gerber Collision & Glass - Lake Charles/Broad St.

See Photos

3322 Broad St
Lake Charles, LA 70615

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Gerber Collision & Glass - Lake Charles/Gauthier offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Hyundai

I-Car

Kia

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Website

Reviews (576)

Sort By:
Newest
Rating

472 Customers Rated

5 Stars

76.2% Complete

(439)
4 Stars

3.5% Complete

(20)
3 Stars

1.2% Complete

(7)
2 Stars

0.9% Complete

(5)
1 Star

0% Complete

(0)
< 1 Star

0.2% Complete

(1)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team received strong recognition for exceptional customer service, professionalism, and friendliness throughout the repair process. Communication was a standout highlight, with customers appreciating regular updates via calls and texts, keeping them informed every step of the way. Timeliness was frequently commended, as repairs were often completed ahead of schedule. Customers also expressed pleasant surprise at receiving their vehicles cleaned inside and out. A few customers noted areas for improvement, including occasional delays, minor finish inconsistencies, and front desk friendliness, as mentioned directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.

Select to learn more

Service Quality
Timeliness
Communication

"I was so amazed at the beautiful job you did on my Kia Soul. You guys cleaned up my car an made it look brand new.Sure helped me beens ..." Read more

"... mirror, and glass. Im very particular about my car and I dont think anyone couldve done any better!" Read more

"I am very impressed with the quality work that they provided."

"On the paint job they did not match paint on side fender and tailgate. They have applied different Sade of color for my ..." Read more

"I was very happy with the repair of my vehicle and the staff was very knowledgeable with excellent customer service skills."

"Really it was completed before estimate time"

"... fantastic job on our repairs and we actually had our car back much earlier than they had predicted!" Read more

"It was ready 3days before the promised date"

"It was ready earlier than quoted !"

"Repair took a little longer than expected for the amount of damage."

"I didnt have to call them, they called me an kept me informed.Best service I've ever had ."

"... great experience with Gerber Collision & Glass. The staff kept me informed throughout the repair process, answered my questions, and my car looks great. I appreciate the professionalism ..." Read more

"Every Tuesday they informed me about repair process."

"One of the best repair shops in Lake Charles, I was given and update every couple of days and Gerber Collision & Glass made me feel my vehicle ..." Read more

"Great communication as well as a great and professional work. They know their job and do it well."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"I was so amazed at the beautiful job you did on my Kia Soul. You guys cleaned up my car an made it look brand new.Sure helped me beens ..." Read more

"... mirror, and glass. Im very particular about my car and I dont think anyone couldve done any better!" Read more

"I am very impressed with the quality work that they provided."

"On the paint job they did not match paint on side fender and tailgate. They have applied different Sade of color for my ..." Read more

"I was very happy with the repair of my vehicle and the staff was very knowledgeable with excellent customer service skills."

"Really it was completed before estimate time"

"... fantastic job on our repairs and we actually had our car back much earlier than they had predicted!" Read more

"It was ready 3days before the promised date"

"It was ready earlier than quoted !"

"Repair took a little longer than expected for the amount of damage."

"I didnt have to call them, they called me an kept me informed.Best service I've ever had ."

"Every Tuesday they informed me about repair process."

"One of the best repair shops in Lake Charles, I was given and update every couple of days and Gerber Collision & Glass made me feel my vehicle ..." Read more

"Great communication as well as a great and professional work. They know their job and do it well."

Glenda (Toyota owner) reviewed 8/27/26

Very professional,friendly always keeping you updated on progress of your vehicle. Will use them again, thank you so much. Very pleased

George (Nissan owner) reviewed 8/27/26

It’s been a week I wouldn’t know or anyone else for that matter if the truck had been damaged. Looks great

Margaret (Kia owner) reviewed 8/25/26

I was very pleased with Gerber all the way through the process. They spend time evaluating what it is we were needing and what could be the possible causes and solutions and worked on the solution in that manner. We avoided ordering a costly part that we may not need and I was given updates as the repair went along. Your technician solved some electrical problems we had been having for quite a while and I have confidence the car will be running so much better. It is now safer and a better driving experience for my kids. Thank you for your help getting our car in much better shape!

Ann (Nissan owner) reviewed 8/22/26

100% happy with Gerber! Ms. Alice and Mr. John always take care of us.

Cyprien (Chevrolet owner) reviewed 8/21/26

Vehicle was not 100% fixed.

Very disappointed

Chrystal (Dodge owner) reviewed 8/20/26

Sarah (Buick owner) reviewed 8/19/26

Everyone Was very helpful

Stacie (Audi owner) reviewed 8/19/26

Great customer service and had my car looking brand new.

Courtney (Kia owner) reviewed 8/17/26

Sharelle (Toyota owner) reviewed 8/17/26

Carolyn (Dodge owner) reviewed 8/13/26

Jim (Mercedes-Benz owner) reviewed 8/13/26

Trevor (Honda owner) reviewed 8/10/26

Yall did an amazing job! Thank you!!

Cynthia (Chevrolet owner) reviewed 8/7/26

I would like to thank the staff for a job well done the vehicle looks good as new great work staff

Great job

Yanexis (Nissan owner) reviewed 8/5/26

Perfectamente

Gwendelyn (Kia owner) reviewed 8/4/26

Sylvia (Lexus owner) reviewed 8/3/26

Kaylee (Dodge owner) reviewed 7/29/26

Did a amazing job !

Clyde (Ford owner) reviewed 7/28/26

Gwendolyn (Cadillac owner) reviewed 7/27/26

I would recommend to all the people I know

Excellent service

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Damage from hail storms is a common occurrence in some areas of the country but can easily be fixed by an auto body shop. In most cases, the shop will perform a process called Paintless Dent Repair (PDR) which can eliminate the dents without having to repaint your vehicle.

Gerber Collision & Glass - Lake Charles/Broad St.

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Gerber Collision & Glass - Lake Charles/Broad St.

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (576)

472 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Customer Service - 0.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0