Gerber Collision & Glass - Lake Charles/Us 171

4.9 (98reviews)
100%
165 US Highway 171,  Lake Charles,  LA  70611
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In operation 85 years.

Gerber Collision & Glass - Lake Charles/US 171 offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (98)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many highlighting professional, friendly staff and high-quality repairs that restored vehicles to like-new condition. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Repairs were frequently completed ahead of schedule, exceeding customer expectations on timeliness. A few customers noted minor improvement areas, such as hood alignment, windshield residue, and quality control on small finishing details, reflecting opportunities to further enhance the already impressive experience. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... wonderful! Besides having awesome communication, they repaired my vehicle to perfect condition. Thank you!" Read more
"... gonna be my recommended shop for all my vehicles. They was fantastic. They fixed both of my vehicles like new. I appreciate it. Thank you." Read more
"Best auto body experience ever! They were super efficient, fast, and kept me in the loop the entire time. Genuinely kind staff. I'd recommend them a thousand ..." Read more
"I feel that this shop has the customer's best interests at heart and is transparent in what they do. Other body shops ..." Read more
"Beautiful work great service and courteous people"
"... shop was amazing! The communication was great and the repairs were quicker than expected. Thank you to everyone at the Moss Bluff Gerber Collision ..." Read more
"Totally fast."
"Early!!!"
"Sooner than expected."
"Earlier than expected"
"I did not have to worry or wonder when it would be ready. They kept me informed."
"... thorough with explaining the repairs in detail. They kept me updated on the status of the repairs daily, and had my truck repaired and back to me quickly." Read more
"Wonderful experience! I was kept up to date and the personnel were very friendly."
"This company did a great job on my vehicle and they kept me informed about how long it would take to repair it. I highly recommend them for any auto repairs."
"Text message update daily."

My Experience

The work was completed very quickly. The owner and staff were very pleasant and professional. I would highly recommend Gerber Collision & Glass.

My Experience

It don't look like anything had happened to it it looks great I think it does

My Experience

Such an amazing job

My Experience

Chad is the Best!

Likely to Recommend

Repair Quality

Bed rug not put in properly

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Our truck looks like new again

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Our repair was done perfectly, and my car is back to looking beautiful!! The service was great, and repair was done quickly. Sharon Fields

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Highly recommend

Repair Quality

Always satisfied with the work done at Gerber Collision and Glass in Moss Bluff. The guys are helpful and knowledgeable. They go the extra mile to make everything is right. Highly recommend!

Customer Service

Excellent customer service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I still do not understand how you people can replace a headlight on my truck but refuse to replace 2 slightly dented doors because the truck has a Salvage Title ????

Repair Quality

Work quality is excellent!

Customer Service

Excellent quality work! Why not work on a vehicle with a salvage title???

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The communication was great! I knew every step that was happening as my vehicle was in the shop. I’m very pleased with the work that was done.

Customer Service

The communication was great! I knew every step that was happening as my vehicle was in the shop. I’m very pleased with the work that was done.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gerber Collision & Glass did a excellent job repairing my vehicle and putting it back to brand new condition. Gerber went above and beyond to set the bar in collision repair.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Easy process and great people to work with.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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