Gerber Collision & Glass - Lansing/2520 Penn. Ave.

My Experience - 5.0/5.0 -

It was a great experience, as always. Quality work and well communicated throughout the process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did amazing, my car is back to brand new!!

Customer Service - 4.5/5.0 -

Did amazing, my car is back to brand new!! Workers had great communication and kept me updated all throughout the process.

My Experience - 5.0/5.0 -

Unfortunately, I am a repeat customer of Gerber collision. They are always very kind, compassionate, friendly, and very knowledgeable. I cannot say enough good things about the customer service and the service I have had done to my vehicle. I would definitely recommend Gerber collision for your auto body needs.

Likely to Recommend - 5.0/5.0 -

Gerber collision is the only place I will go for bodywork on my vehicle

Repair Quality - 5.0/5.0 -

This is my third rodeo with Gerber collision, not proud of that fact, but I would not go any place else. Their customer service is absolutely amazing and they did such a fantastic job on my vehicle. I would recommend them over and over again.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

When I went to pickup my vehicle after being told it was ready, I noticed a part that was purchased for the vehicle had not been installed that took an additional 2.5 hours. I suggest setting up some type quality control that would have prevented this oversight.

Customer Service - 2.5/5.0 -

When I went to pickup my vehicle after being told it was ready, I noticed a part that was purchased for the vehicle had not been installed that took an additional 2.5 hours. I suggest setting up some type quality control that would have prevented this oversight.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The work you people performed was top notch. But there is a slight hiccup that will b addressed on Monday

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everything went smoothly. Staff was very friendly and professional. I’m pleased with how well the repairs went. I would recommend this shop to anyone needing collision repairs.

My Experience - 5.0/5.0 -

Staff were pleasant and explained the process to me.

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

Overall, I’m satisfied with the quality of the repairs, and I appreciate that you were able to deliver my vehicle to my house while I was at work. That convenience was greatly appreciated. My only concern throughout this process was the lack of communication. My vehicle was delivered about 10 minutes before closing on a Friday, knowing the shop would be closed all weekend. The first thing I noticed the following day was that the front grille had a red GMC emblem installed, even though my vehicle came from the factory with black emblems. The repair invoice also specifically listed “Emblem Black.” Because the vehicle was delivered so close to closing on a Friday, it left me feeling like the incorrect emblem wasn’t noticed before delivery, or at the very least that I had no opportunity to address it until after the weekend. While it’s not a major issue, I was left driving all weekend with the wrong emblem on my vehicle. I returned on Monday, July 20, 2026, to bring the issue to your attention. I appreciated that you were courteous and told me you would look into it and call me back within the hour. However, I still have not received any follow-up regarding whether the correct black emblem can be ordered or when it can be installed. Overall, I’m happy with the repairs themselves. My only criticism is that the communication throughout the process could have been much better. Keeping customers informed, especially when an issue arises after delivery, would go a long way toward improving the overall experience.

Customer Service - 3.5/5.0 -

See previous comment.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were wonderful. Nick made sure I was completely taken care of.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Best service I’ve ever received, Nick did an excellent job with my collision repair. He was professional, honest, and kept me updated throughout the process. The repair was completed on time, and my car looks great. I really appreciate his great customer service and would definitely recommend him to anyone needing collision repairs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

A1 team!

My Experience - 5.0/5.0 -

Staff was courteous and helpful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Super friendly, answered all my questions that I had. Even kept my car for a few extra days while I was on vacation without charging me. Repair people did amazing on the car and cleaned it up very well. Definitely would recommend Gerber.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional and communicated extremely well

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The car was in excellent shape when we picked it up. The repairs were done very well & the staff, including Nick and Allison were very good at communicating with me from MI to PA on what was happening and the progress while we were waiting for pick up. I would recommend Gerber in Lansing to anyone who needs collision work on their vehicle.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0