Gerber Collision & Glass - Lansing/2520 Penn. Ave.
In operation 85 years.
Gerber Collision & Glass - Lansing/2520 Penn. offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Staff were pleasant and explained the process to me.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Overall, I’m satisfied with the quality of the repairs, and I appreciate that you were able to deliver my vehicle to my house while I was at work. That convenience was greatly appreciated. My only concern throughout this process was the lack of communication. My vehicle was delivered about 10 minutes before closing on a Friday, knowing the shop would be closed all weekend. The first thing I noticed the following day was that the front grille had a red GMC emblem installed, even though my vehicle came from the factory with black emblems. The repair invoice also specifically listed “Emblem Black.” Because the vehicle was delivered so close to closing on a Friday, it left me feeling like the incorrect emblem wasn’t noticed before delivery, or at the very least that I had no opportunity to address it until after the weekend. While it’s not a major issue, I was left driving all weekend with the wrong emblem on my vehicle. I returned on Monday, July 20, 2026, to bring the issue to your attention. I appreciated that you were courteous and told me you would look into it and call me back within the hour. However, I still have not received any follow-up regarding whether the correct black emblem can be ordered or when it can be installed. Overall, I’m happy with the repairs themselves. My only criticism is that the communication throughout the process could have been much better. Keeping customers informed, especially when an issue arises after delivery, would go a long way toward improving the overall experience.
Customer Service - 3.5/5.0 -
See previous comment.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were wonderful. Nick made sure I was completely taken care of.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Best service I’ve ever received, Nick did an excellent job with my collision repair. He was professional, honest, and kept me updated throughout the process. The repair was completed on time, and my car looks great. I really appreciate his great customer service and would definitely recommend him to anyone needing collision repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Staff was courteous and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Super friendly, answered all my questions that I had. Even kept my car for a few extra days while I was on vacation without charging me. Repair people did amazing on the car and cleaned it up very well. Definitely would recommend Gerber.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and communicated extremely well
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The car was in excellent shape when we picked it up. The repairs were done very well & the staff, including Nick and Allison were very good at communicating with me from MI to PA on what was happening and the progress while we were waiting for pick up. I would recommend Gerber in Lansing to anyone who needs collision work on their vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer service. My car looks amazing, Gerber does good work.
Likely to Recommend - 5.0/5.0 -
No complaints.
Repair Quality - 5.0/5.0 -
My car looks awesome. I have no complaints.
Customer Service - 5.0/5.0 -
Very knowledgeable.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
The work itself was great. The suspension is tight and the vehicle is tracking straight. There’s a couple cosmetic issues and the timeline was tough, but I am super glad to have a car again.
Repair Quality - 4.5/5.0 -
The car is driving great, no complaints there. Cosmetically- There is overspray from the paint touch up on my window and the plastic inside. The car was detailed nicely up front but there was A LOT of shop dust in the trunk area on the drivers side where the work was done. Mostly good though, really glad to have my car back.
Customer Service - 4.5/5.0 -
Everyone was very kind. Would have preferred more details on why it took a month when the delays where happening rather than when I picked the car up.
My Experience - 5.0/5.0 -
I am very satisfied with the work and they kept me updated on what was going on.
My Experience - 5.0/5.0 -
The the customer service and repairs were great. Thanks!!