Gerber Collision & Glass - Lansing/Kalamazoo St.
Gerber Collision & Glass - Lansing/Kalamazoo offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The staff called regularly to let me know the status of my repair.
Likely to Recommend - 5.0/5.0 -
Would recommend
Repair Quality - 5.0/5.0 -
Great service representative that kept me informed through out the repairs and quality workmen ship.
Customer Service - 5.0/5.0 -
Excellent service
Returned Clean
My Experience - 5.0/5.0 -
Everyone was great. The staff were very helpful and I would recommend this team anytime,
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car came back looking fantastic! The staff was friendly and super helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, Stephanie and (?) Steve were awesome. 100%
Customer Service - 5.0/5.0 -
Terrific. Helpful. Friendly.
Returned Clean
My Experience - 5.0/5.0 -
When I've needed collision repair, I've chosen Gerber for a few important reasons: 1. Gerber technicians are ASE certified. They have completed rigorous training and testing to get their ASE certification. This ensures high-quality, professional repairs. 2. I-CAR Gold Class: Recognized as the highest training level in the collision repair industry. This certification is achieved by all Gerber locations. It verifies that the facility trains its staff on the latest structural and safety repair techniques. It also allows Gerber to guarantee their repairs! 3. Glowing customer reviews. These facts made me confidently pick Gerber over other collision repair companies. My first experience w/Gerber was for my 1st deer incident.They worked well w/my insurance company and kept me updated throughout the process. There were no issues w/the quality of the repair. I was very pleased w/their work. Recently, my passenger side mirror broke. Of course, I chose Gerber again. I also had the added benefit of knowing their customer service is also top-notch. Ruby, Marley, and Stephanie were/are friendly and knowledgeable, and each had/has excellent communication skills. I picked up my car this afternoon. It was completed w/in 48 hours after the part arrived. Luckily, I didn't need to replace the whole unit, so my part cost was far less than the whole unit price. As I was personally responsible for the cost this time, I was nervous about the final labor bill. I was shocked and relieved to see a very reasonable bill for the labor. The mirror looks great, and all the electronic features are back and functioning w/o issue. If you have a car that 'talks' to you, you understand the relief of an almost constant code alert being quieted. Thus, I'm adding my own review. From my experiences, Gerber has proved they are a best-in-class collision repair business.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
You painted the whole rear quarter. When I picked it up there was a fresh scratch by the fuel door. You quickly buffed it out but it came right back after washed it. Also there were stone chips on the bottom. you just painted over them and didn't sand them out. all those chips are darker and rough to the touch. You got paid to paint the whole panel, you should do it right the first time. BTW the new manager(John) was supposed to call me back and never did.
Customer Service - 3.5/5.0 -
Had to bring my truck back a second time and worry about rides all over again.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Small gap between fender and body suggests unaligned when replaced and secured. Time estimate wildly off (estimated over a month, took 3 days). Normally that's fine and welcome but it was so dramatically off that it inconvenienced me a bit between rental cars, travel, and work PTO.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff at Gerber were wonderful and provided great customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Sadly this was my go to shop. You have repaired my vehicle many times. After the break in and extreme lack of care, I will definitely not recommend this shop!