Gerber Collision & Glass - Lebanon (Tn)

4.9 (592reviews)
99%
813 N Cumberland St,  Lebanon,  TN  37087
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In operation 86 years.

Gerber Collision & Glass - Lebanon offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (592)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professional repairs, and excellent communication throughout the repair process. Many highlighted that vehicles were returned looking brand new, with paint matching and bodywork receiving high marks. Customers appreciated the regular text updates and proactive communication that kept them informed at every stage. Timeliness was a frequent highlight, with numerous customers noting their vehicles were completed ahead of schedule. The seamless handling of insurance and rental car coordination was also widely appreciated. A small number of customers noted concerns around paint or bumper quality, a part not meeting OEM expectations, and occasional cleanliness issues inside vehicles - areas customers felt could be improved.
AI-Generated from reviews written in the last 12 months
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"... I am so pleased with the bodywork and paint job. Looks like a brand new car! I would definitely use them again and recommend them to my family and friends" Read more
"... quarter panel from the accident was not repaired overall very dissatisfied with the quality of this repair especially given that this is the 2nd time this bumper ..." Read more
"... fantastic and the work was completed in a timely manner. All body work looks perfect! The team is very friendly and personable. It was a great experience!" Read more
"Excellent workmanship and finished when promised"
"... go away and handled that interface. Bottom line - our car was repaired and looks flawless and zero surprises when it came time to pay for the repair." Read more
"Very pleased with your work and how fast you were in getting started and how quick you got my car back to me. Thank you so much.this was the ..." Read more
"Gerber Collision and Glass completed the repair on my car two weeks ahead of the scheduled repair date. The repair was completed so well it ..." Read more
"Great repair work in a very timely manner, thanks to the whole team!!"
"... and both times theyre done top notch work and their communication and turn around times have been stellar. Will certainly use them again." Read more
"The repair was done in record time less than 5 days, excellent result. 100 % satisfaction!"
"... with was kind, responsive, and genuinely helpful. They kept me informed throughout the process and were very accommodating with scheduling and questions. The ..." Read more
"... entire process was excellent from beginning to end. I was very impressed with the communication. Thank you for your help" Read more
"... trucks door! Yall made this experience pain-free by excellent updates on the process, taking over communication between the insurances companies and Entreprise rental ..." Read more
"The crew at Gerber were incredible. The twice a week texts are awesome for updates. I would definitely recommend them to anyone!"
"Terrific job and even better communication"

My Experience

The whole process with the Gerber Team was excellent. Thanks

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was surprised by the detail job done on the inside of my truck and the young lady at the front desk was very friendly and professional

Likely to Recommend

Repair Quality

I am very pleased on how well they repaired the damage my car had received. I would recommend you guys to everyone.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

They was the best&good timely service, very professional!what a warm wonderful experience, I recommend them to all customers highly!,..&Russell is a very kind gentleman very helpful &professional..think God for them all from the front desk lady to the painting shop!makes sure everything was perfect!,GOD'S BLESSINGS!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Dorothy & Sherman Reed

Likely to Recommend

I would tell anyone to take their vehicle to Gerber!

Repair Quality

Gerber was fantastic! I needed a shop to take my car after a wreck before my insurance would give me a rental car, and Gerber gladly took my car and said they would take care of it. They kept me updated every step and had it done much quicker than I expected! They even washed my whole car (which it desperately needed but I did not expect them to do it) so it'd be beautiful when I picked it up!

Customer Service

They were very nice and professional!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I had bern serviced by previous owners. Gerber picked up right where they'd left off without missing a beat. That you.

Repair Quality

Friendly, Ciara and Russell communicated daily throughout the entire process. Addressed all of my questions or concerns. Russell assisted me with anything that I needed. Facility was inviting and very clean.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was polite and knowledgeable. Hopefully I will never need them again, but I trust them to do fantastic work.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Referred family and friends already. Great job!

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Color match for paint and body work was way off bumper alignment was terrible Damage on the quarter panel from the accident was not repaired overall very dissatisfied with the quality of this repair especially given that this is the 2nd time this bumper cover has been replaced in less then a year the previous body shop hit the nail right on the head with paint match and bumper alignment

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