Gerber Collision & Glass - Lee's Summit

4.9 (275reviews)
98%
575 NW Blue Pkwy,  Lee's Summit,  MO  64063
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In operation 85 years.

Gerber Collision & Glass - Lee’s Summit offers quality collision repair/auto body services backed by a National Lifetime Guarantee

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (275)

Customers say
Overall Customer Satisfaction
Customers at Gerber Collision & Glass in Lees Summit, MO consistently express high satisfaction across key areas. The front desk and estimating staff are frequently praised for being professional, courteous, and knowledgeable, with many customers highlighting how smoothly the intake and delivery process was handled. Repair quality receives strong acclaim, with numerous customers noting their vehicles looked brand new upon return, often complemented by interior and exterior detailing. Communication stands out as a top strength - customers repeatedly commend the frequent texts, calls, and daily updates that kept them informed at every stage. Timeliness is another highlight, with many vehicles completed ahead of schedule. Customers also appreciate seamless coordination with insurance companies and rental car arrangements. A few customers noted occasional delays and one mentioned a post-repair warning light issue, but these appear to be isolated. Overall, the overwhelming sentiment reflects a trustworthy, customer-first repair experience that many say they would enthusiastically recommend to friends and family.
AI-Generated from reviews written in the last 12 months
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"The work was excellent. The service was excellent. And they got me in and out quickly. I would give ..." Read more
"Service was excellent when I arrived. I was taken care of right away! I was called as soon as the part came ..." Read more
"The staff was consistently pleasant and professional throughout the entire process. They kept me well-informed at every stage of my ..." Read more
"... progress of my vehicle. The staff is super friendly. They did amazing work! My vehicle was super clean, inside and outside, when I picked it up and it was ..." Read more
"... process and minimized any potential delays. Their professionalism and attention to detail ensured a high-quality repair. I would highly recommend Gerber Collision ..." Read more
"... contacted every day about the status of the repair and it was completed ahead of the initial projected date! The repair looked great when I picked it up and I ..." Read more
"... or they inform you if your pick-up date changes. We were able to pick up my vehicle a day earlier. They were wonderful to work with. I highly recommend ..." Read more
"The work was fine. What was a real pain was being told that PDR repairs take 10-12 days and so we planned on rental car for that. Then I get a call ..." Read more
"Very good experience...only wish it would've been done when initially promised, otherwise excellent service and the repair looks ..." Read more
"... efficiently. You responded quickly for a written quote, ordered the part and had me in for the repair in a couple of days. The repair was expertly done and you cleaned ..." Read more
"... provides information regularly throughout the process - far more that Ive received from any other repair provider." Read more
"Customer service was excellent and the communication was on point throughout the entire process!! Highly recommend this team!!"
"Communication was fantastic! Repairs were completed quickly and a very high quality job was done. When a part ..." Read more
"... satisfied and recommend to anyone needing collison repair Communication throughout was top notch and my car was super clean upon pick up. Nobody ever wants to need ..." Read more
"Communication was top notch as was the work that I had done! I would definitely recommend Gerber Collision ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The communication was outstanding from the first interaction setting up an appointment, through repair (including updates on the parts) and pick up.

My Experience

Everyone was very kind and straightforward. They knew I was on a time crunch and worked with me accordingly. I appreciate all they did.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good communication with the very knowledgeable and friendly team.

My Experience

Everyone was so nice to work with!! Jaime was awesome and so helpful!! They were very accommodating and got my car done quickly and I really appreciated that and their communication throughout the process was great!!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Amazing service. Helped me change my rental car reservation. Also cleaned my car!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Jamie and Hayden were great to work with and responded quickly to me all of the time.

Customer Service

Excellent - extremely professional! Really enjoyed Jamie and Hayden. Will come back because of the professionalism.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

I would not hesitate to refer anyone I knew.

Repair Quality

Very helpful in the whole process! Made my day when everyone was so helpful and pleasant to deal with!

Customer Service

Very good from scheduling to pick up. Answered every question, and usually even before I had to ask.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Your office manager is amazing. She’s very knowledgeable and helpful and an impressive young woman.

My Experience

No need to contact me, as issues have already been addressed by the general manager.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had a very nice experience with Gerber and collision, they kept me informed through the whole process from the beginning to the end. So again than you!!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Quality work and good communication.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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