Gerber Collision & Glass - Lexington (Ky)

My Experience - 5.0/5.0 -

Great work and fast service!

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

The work that was done to my liken and nice to have my car back looking like it should.

Repair Quality - 5.0/5.0 -

The repair looked really good.

Customer Service - 5.0/5.0 -

They did a really good job in keeping me informed and was very nice each time we spoke over the phone.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 3.5/5.0 -

Interior roof slide does not line up properly. This leaves a gap that causes a whistling noise when I drive over 15mph. My low score is because I feel that this should have been found during a final inspection of the work (the misaligned roof slider) before it was released. Now I have an added ‘cost’ of time lost from work and inconvenience to get this fixed.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

They did a really great job and Alex was very nice, I hope I spelled her name correctly

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It looks brand new, and it was super fast! Every one is complimenting the work! Five stars!!!

Customer Service - 5.0/5.0 -

I’ve already started referring people

Likely to Recommend - 3.5/5.0 -

They are great in the means of doing a good work despite they left my car on the parking lot with a dead battery that is only 6 months old purchased at Costco (warranty) and a $25.00 Uber ride loss.

Repair Quality - 3.5/5.0 -

Good evening, I really liked the final product in the means of the service, repairs and how it looks and my only complaint is that when I came to pick the car up I had the surprise to find the car parked with a dead battery, if I was told before I came to pick it up with an Uber ride, I'd had brought a battery jumper start, and that would be totally fine, my concern still is what caused this 6 months battery, purchased at Costco was totally dead!? My wife drove to bring me the battery charger and once I got home I charged it for a few hours with a professional battery charger and now it seems to be fine, I will keep checking it, oh well, I don't want to make it a big deal but someone should've given me the heads up, I was told before picking it up that the car steering wheels was just stiff to drive but no words regarding the dead battery. Other than that I liked the service. Thank you, Sincerely, Marcelo

Customer Service - 3.5/5.0 -

Nice people and good service.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The consistent communication and quick response times were extremely reassuring, the detailing work was a nice added benefit, all the staff, including and especially Alex, were very friendly.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.0/5.0

Repair Quality - 3.0/5.0 -

It took longer than expected (which is to be expectedted) but then Gerber gave a two dates where it was projected to be done a certain time then was not. On at least the first one of those occasions, I had to call several times/got transferred to find that my car was still in the paint shop. I never knew when it would actually be ready vs when I was getting an alert that it was scheduled tk be ready. Not only was this a hassle, it cost alot in car rental fees making the whole order deal a lot more expensive than anticipated. Honest, informed, reliable, information about how long the process would take would have made this a much better and less costly experience.

Customer Service - 3.0/5.0 -

Communication problems

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were easy to work with and kept constant communication while our company vehicle was being repaired and the estimated completion time.

Customer Service - 5.0/5.0 -

Amazing customer service

Returned Clean

My Experience - 5.0/5.0 -

My car looks good

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks really good.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 1.0/5.0 -

Was relieved to finally get my car after a long wait, just to find that there was a crack in my windshield that wasn’t even previously there. Not only that, but on the receipt I found that my cars parts were replaced with older parts from 2017-2019 although my car is 2021.

Customer Service - 5.0/5.0 -

The ladies at the front desks were very kind and helpful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0 -

The communication between myself, Geico, and Gerber was not good. I had to call both places two times. Finally, when I was given an appt with Gerber, and I showed up on the day and time given, I was told that I was not in the system? Also, I was told it would take a few days, and it took almost 2 weeks!

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0

Customer Service - 0.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you very much.

Customer Service - 5.0/5.0