Gerber Collision & Glass - Lexington (Ky)

Likely to Recommend - 3.5/5.0 -

They are great in the means of doing a good work despite they left my car on the parking lot with a dead battery that is only 6 months old purchased at Costco (warranty) and a $25.00 Uber ride loss.

Repair Quality - 3.5/5.0 -

Good evening, I really liked the final product in the means of the service, repairs and how it looks and my only complaint is that when I came to pick the car up I had the surprise to find the car parked with a dead battery, if I was told before I came to pick it up with an Uber ride, I'd had brought a battery jumper start, and that would be totally fine, my concern still is what caused this 6 months battery, purchased at Costco was totally dead!? My wife drove to bring me the battery charger and once I got home I charged it for a few hours with a professional battery charger and now it seems to be fine, I will keep checking it, oh well, I don't want to make it a big deal but someone should've given me the heads up, I was told before picking it up that the car steering wheels was just stiff to drive but no words regarding the dead battery. Other than that I liked the service. Thank you, Sincerely, Marcelo

Customer Service - 3.5/5.0 -

Nice people and good service.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The consistent communication and quick response times were extremely reassuring, the detailing work was a nice added benefit, all the staff, including and especially Alex, were very friendly.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.0/5.0

Repair Quality - 3.0/5.0 -

It took longer than expected (which is to be expectedted) but then Gerber gave a two dates where it was projected to be done a certain time then was not. On at least the first one of those occasions, I had to call several times/got transferred to find that my car was still in the paint shop. I never knew when it would actually be ready vs when I was getting an alert that it was scheduled tk be ready. Not only was this a hassle, it cost alot in car rental fees making the whole order deal a lot more expensive than anticipated. Honest, informed, reliable, information about how long the process would take would have made this a much better and less costly experience.

Customer Service - 3.0/5.0 -

Communication problems

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were easy to work with and kept constant communication while our company vehicle was being repaired and the estimated completion time.

Customer Service - 5.0/5.0 -

Amazing customer service

Returned Clean

My Experience - 5.0/5.0 -

My car looks good

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks really good.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 1.0/5.0 -

Was relieved to finally get my car after a long wait, just to find that there was a crack in my windshield that wasn’t even previously there. Not only that, but on the receipt I found that my cars parts were replaced with older parts from 2017-2019 although my car is 2021.

Customer Service - 5.0/5.0 -

The ladies at the front desks were very kind and helpful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0 -

The communication between myself, Geico, and Gerber was not good. I had to call both places two times. Finally, when I was given an appt with Gerber, and I showed up on the day and time given, I was told that I was not in the system? Also, I was told it would take a few days, and it took almost 2 weeks!

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0

Customer Service - 0.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you very much.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Wonderful, absolutely wonderful, my baby looks like nothing ever happened. Would give 100 out of 10 stars if eligible. Definitely will recommend. Thank you Gerber for treating her right.

Likely to Recommend - 5.0/5.0 -

I have already told people about this place :) free advertising from my mouth all day!!!! Will never recommend another place.

Repair Quality - 5.0/5.0 -

100 if I could. Such a great place. My baby looked like nothing ever happened. Wonderful people as well, super friendly and oh my gosh the updates, amazing, loved being kept up to date on everything, and not just thru texting, Mr. Benjamin called me as well to update me. If 1000 stars were available, I'd give infinity!!!!

Customer Service - 5.0/5.0 -

Great and friendly

My Experience - 5.0/5.0 -

Nice job, fair price, friendly associates. Thanks again guys!

My Experience - 5.0/5.0 -

They were great and extremely responsive.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

All was great especially communication!!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

My bumper was not correctly put on, there is a huge gap. I would love for it to be fix please whenever yall can.

Likely to Recommend - 0.5/5.0 -

Horrible job, took forever, didn’t complete it the correct way, paint is not looking job.

Repair Quality - 0.5/5.0 -

Can I put the bumper fully on right? Missing parts. Horrible job

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent job and quick!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Can't tell it was ever damaged. Great job.