Gerber Collision & Glass - Lexington (Ky)

Likely to Recommend - 0.5/5.0 -

I would not recommend this shop based on my experience. My Escalade remained in the shop for months and was returned with paint mismatch, poor panel alignment, improperly installed parts, and additional damage unrelated to the original repair. Communication and follow-up were also extremely poor. I reported my concerns and requested transfer to a Cadillac-certified facility, but I was left without updates or proper resolution while continuing to be without my vehicle.

Repair Quality - 0.5/5.0 -

Unfortunately, my experience was extremely disappointing. My Escalade remained at the shop for months for what originally appeared to be front-end repairs. The vehicle was returned with mismatched paint, poor panel alignment, improperly installed parts, additional damage in unrelated areas, and overall poor workmanship. Communication throughout the process was also very poor, and I repeatedly struggled to receive updates from both the shop and the insurance process. I ultimately had to pick up my vehicle due to a serious family and medical situation, not because I was satisfied with the repairs. I will now need to have the vehicle evaluated by Cadillac to properly assess the condition of the repairs perfor

Customer Service - 0.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone was pleasant to work with and explained everything to us.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Communication was awful from start to finish. The work was good but in terms of communicating delays and issues, two texts a week is insufficient. I took my car March 27th and I didn’t receive my first text update until April 30th. Most of the updates I received were when I called and I would call because I was told my car would be ready by so and so day and when that day came I wouldn’t hear anything.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Quality Service and would recommend.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0 -

repair was 2 weeks longer than originally explained. some plastic had been hit with buffer and will take some time to blend in with the rest of car. the rest of the car repair looked very good. the progress system the repair shop has did not text me as the car moved through the assembly repair process as they has said it would.

Customer Service - 3.5/5.0 -

wife had issues with customer service but she did call alot.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Satisfied with the results and customer service they offered me

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Good repair, nice people. Thank You!

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Nice people at office, good repair. 8 miles recorded on odometer between drop off and pick up - ? Car was not carwash clean (but not cluttered) when I dropped it off, but interior & exterior had coating of paint or sanding dust when picked up. Initial repair estimate and time of repair doubled (dropped off 4/6, picked up 4/28 (repair through State Farm).

Customer Service - 5.0/5.0 -

Nice people.

Returned Clean

My Experience - 5.0/5.0 -

I was impressed that You detailed my car and also the tepair job looked great, Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0

My Experience - 0.0/5.0 -

Could not get bumper to fit

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

All damage not fixed. Repairs done were poorly completed. 5 weeks having my truck for work done was ridiculous

Customer Service - 1.5/5.0 -

No accurate information

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you for your service

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

After my experience there I would not only not recommend anyone use this shop but I would easily say that the do more damage than aid to vehicles.

Repair Quality - 0.5/5.0 -

Before I get started I would like to mention the manager of this particular gerber has said he's going to get my vehicle back in to fix the issues. But my service with this company was completely and unterly underwhelming and infuriating. My vehicle was at the location for I believe 24 days solid after I was made to wait over 2 to 3 weeks to even get it in to be worked on. And this alone wouldn't have been terrible but when I went to pick up the vehicle there were a multitude of obvious issues with the vehicle that were sustained during the vehicle's repair. Namely the roof has a sizable area that was scratched up, there was a scratch from the driver's side of lamp across the bumper to the passenger head light, there is an interior piece missing from the driver's rear door panel, almost the entirity of the top of the door that would holds the glass is nothing but paint runs and is rough to the touch, and the trim along the top of the door that was freshly installed is all dented up and wavy to the touch as well. Keep in mind there was only two dents on the passenger rear door when I brought it in to be repaired. So by all mean I would have to say the vehicle is in much worse shape when I got it back from being "fixed" that when I brought it in.

Customer Service - 2.5/5.0 -

The team would answer the phone but that was just about it.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It took them a while to get the repair completed but they did a great job and also covered the extra rental car coverage.

Customer Service - 5.0/5.0

Returned Clean