Gerber Collision & Glass - Lexington (Ky)

Likely to Recommend - 0.5/5.0 -

After my experience there I would not only not recommend anyone use this shop but I would easily say that the do more damage than aid to vehicles.

Repair Quality - 0.5/5.0 -

Before I get started I would like to mention the manager of this particular gerber has said he's going to get my vehicle back in to fix the issues. But my service with this company was completely and unterly underwhelming and infuriating. My vehicle was at the location for I believe 24 days solid after I was made to wait over 2 to 3 weeks to even get it in to be worked on. And this alone wouldn't have been terrible but when I went to pick up the vehicle there were a multitude of obvious issues with the vehicle that were sustained during the vehicle's repair. Namely the roof has a sizable area that was scratched up, there was a scratch from the driver's side of lamp across the bumper to the passenger head light, there is an interior piece missing from the driver's rear door panel, almost the entirity of the top of the door that would holds the glass is nothing but paint runs and is rough to the touch, and the trim along the top of the door that was freshly installed is all dented up and wavy to the touch as well. Keep in mind there was only two dents on the passenger rear door when I brought it in to be repaired. So by all mean I would have to say the vehicle is in much worse shape when I got it back from being "fixed" that when I brought it in.

Customer Service - 2.5/5.0 -

The team would answer the phone but that was just about it.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It took them a while to get the repair completed but they did a great job and also covered the extra rental car coverage.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great seamless experience!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great seamless experience

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

It depend upon if issues with paint can be resolved going forward

Repair Quality - 2.5/5.0 -

Not satisfied with quality of work

Customer Service - 4.5/5.0 -

Customer service was good. Easy to communicate with

Returned Clean

Likely to Recommend - 0.5/5.0 -

Absolutely would not recommend

Repair Quality - 1.5/5.0 -

Windshield cover in overspray

Customer Service - 0.5/5.0 -

Was given more information from the car rental place about the status of my vehicle than the place it was doing the work

Returned Clean

My Experience - 5.0/5.0 -

Great quality work, easy to do business with and helpful people. A great experience!

My Experience - 0.0/5.0 -

They had my car for 4 weeks and when I picked it up today I will have to bring it back due to the quarter panel that was replaced is not flushed

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

The only issue I found was the lack of communication while the car was in your shop for almost a month. I think a 30 second phone call each week or so would have been nice keeping your customer alert on where you were on the repair schedule.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

There was over spay on my windshield but other then that, it was a great experience.

Customer Service - 4.5/5.0

Likely to Recommend - 0.5/5.0 -

I feel this is unfair question bc the company name changed while the vehicle was in their possession. But I wouldn’t recommend this place to anyone overall because of the hassle, rude staff over the phone when we called to check on it

Repair Quality - 0.5/5.0 -

This job took longer than estimated and when we tried calling about a date after 5wks, customer service was rude over the phone. We were just trying to prepare for a week down to one car and no rental car. I realize this company changed names while you had the car so I’m unsure what happened with Joe Hudson’s when we dropped it off versus gerber when we picked it up 6wks later

Customer Service - 1.0/5.0 -

Customer service was excellent in the beginning and the end but in between- rude

Returned Clean

Likely to Recommend - 2.5/5.0 -

Again, car repair looks good. Customer service very poor. So only if time is not a factor.

Repair Quality - 2.5/5.0 -

The repairs to my car appear to have been very well, however the length of time it took is unacceptable. Left car at Joe Hudson's on 2/10. Got message that expected date of completion was 2/20. Continued to get messages on 2/13, 2/17, 2/18 that car was on schedule to be completed on 2/20. No messages after that. I called on 2/20 and was told car was not ready. No new estimated date was available. Called again on 2/27 and 3/06. Still no info available on completion date. Visited business on 3/13, was told that it could be ready middle of following week. It was not. Visited again on 3/20. Always told that my car was ready for paint, but there was a paint booth problem. I was finally able to pick up car on 3/23. Insurance coverage for rental vehicle ended on 3/12. This means I pay cost for rental car for 11 days. Never got a status update from Gerber after 2/18. Always up to me to make contact. Also, no apology was ever provided.

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 1.0/5.0

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 3.5/5.0 -

It depends on if the person needed their vehicle quickly. I found out I dropped off my vehicle on a Tuesday and it wasn't even brought in the garage until Friday. I had to pay three days of rental fees that were unnecessary.

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0 -

I know you were moving from one system to another so that is likely why I felt like I was not informed of delays and changes in service.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Are you serious! I would never

Repair Quality - 0.5/5.0 -

You let my car sit out in your parking lot for 23 days without informing me that you were backed up because of a buyout by another company. Horrible experience.

Customer Service - 0.5/5.0 -

Horrible!!!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You made a great work on my car. Thank you so much

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0