Gerber Collision & Glass - Lexington (Sc)

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Wonderful service! They did a great job and were excellent communicators

Customer Service - 5.0/5.0 -

He was amazing

My Experience - 0.0/5.0 -

The repairs were fine My car wasn’t cleaned … only the driver floorboard was vacuumed Taylor was wonderful and so was Stephen

My Experience - 5.0/5.0 -

The staff was very friendly and very helpful… my car was ready in a timely manner before the time that it was supposed to be ready and I’m very pleased with everything

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Phenomenal experience. I highly recommend Gerber on riverchase

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great job good communication

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job great communication

Customer Service - 5.0/5.0 -

Great job great communication

Likely to Recommend - 1.0/5.0 -

Unfortunately, I would not recommend Gerber based on my experience. What should have been a straightforward repair took over a month, involved multiple missed completion dates, inconsistent communication, and ultimately required a second visit because the repair was not complete when the vehicle was returned. While everyone I interacted with was courteous, the overall experience did not meet my expectations.

Repair Quality - 1.5/5.0 -

The final appearance of the repair is good, but the overall quality of the repair process was disappointing. When I picked up my vehicle on June 15, we immediately noticed the newly repaired bumper was not sitting flush and could be pushed in and out. The repair was not actually complete, and I had to return on June 24 for the bumper to be repaired a second time. In my opinion, this should have been identified during the final quality inspection before the vehicle was returned. I also noticed new scratches and marks around the "Elevation" emblem on the rear hatch that had been replaced during the repair. Those marks were not present when I dropped off the vehicle, and I have photographs documenting the condition before and after the repair. While relatively minor, they are another example of the lack of attention to detail throughout the repair process.

Customer Service - 1.5/5.0 -

The staff was always courteous, but communication throughout the repair process was inconsistent. I frequently had to reach out myself for updates, and my husband even visited the shop in person after noticing my vehicle had remained disassembled and sitting in the back lot for over a week after the latest promised completion date had passed. We were given multiple completion dates that were missed, and after discovering the bumper issue at pickup, I had to contact the shop myself after a week without any follow-up to schedule the additional repair.

Returned Clean

Likely to Recommend - 3.0/5.0 -

My best guess

Repair Quality - 2.5/5.0 -

The paint color does not even come close to matching. I was not informed that the vehicle repair went from replacement to repair it. Now i am not happy about not being informed and quality of work. The car was returned dirty inside and out. It was raining so looking at the finished product was almost impossible to do.

Customer Service - 3.0/5.0 -

Communication is a great thing when used. Don’t just go off what an insurance is telling you in regards to repairing a customer car. Go the extra mile. It will bring rewards and customers to your shop. Do the little things. They will pay big dividends in the long run

My Experience - 5.0/5.0 -

Stephen has been very helpful and kept us updated with our vehicle repairs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Taylor kept me updated throughout the process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Taylor was great to work with from start to finish

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Truck came out looking great thanks again

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I appreciate how seamless this process was and that I received regular updates along the way. Everyone was always so kind, professional, and timely. Stephen worked exceptionally hard to get me my car back quickly and in perfect condition!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything looks great, literally as good as new!

Customer Service - 5.0/5.0 -

Everyone was so kind and helpful throughout the process. I appreciated the frequent progress reports and communication.

Likely to Recommend - 5.0/5.0 -

I am a repeat customer. Have always had exceptional service.

Repair Quality - 5.0/5.0 -

Fast, efficient, and job well done.

Customer Service - 5.0/5.0 -

Kept me informed of progress and any complications.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0